Trusted By 600+ Companies

Your Key to Excelling Customer Relationship Management: Dynamics 365 CRM

Not having visibility into previous interactions hinders delivery of quality customer experience

Scaling Business Potential

Leverage this market-leading solution that comes with two new power feature rollouts every year.

Cultivating Teamwork

D365 CRM boasts integrated tools aimed to simplify and enhance collaboration among your team members.

Transforming Customer Relationships

Give your customers truly personalised services with Dynamics 365 CRM. Gain a 360-degree holistic view of information and a deeper visibility into customer interactions.

Nurturing Leads to Opportunities

Bring cohesion across your departments, ensure data access for every team member, and empower them with AI insights.

Captivate Customers with MS Dynamics 365’s Innovative Offerings

A well-implemented D365 CRM system can take your company to new heights.

Stronger Customer Engagement

Gain a 360-degree view of each customer, including their interactions, preferences, and history.

Manage customer inquiries, issues, and requests efficiently.

AI-Powered Efficiency

Leverage AI-powered insights to prioritise tasks, receive alerts for potentially risky deals and improve relationships with key accounts.

Analytics and Reporting

Utilise data analytics and reporting tools to gain insights into customer behaviour, sales performance, and campaign effectiveness.

Task Automation

Reduce manual efforts and errors.

Automate sales processes, from lead generation to deal closure, or facilitate targeted marketing campaigns with audience segmentation.

Boost Collaboration Across Platforms

Adopt best practices by integrating with Microsoft 365 and Teams, facilitating collaboration within a single platform.

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Explore. Expand. Excel

Dynamics 365 consolidates all the customer relationship management tools, primarily sales, customer service, and marketing modules into one platform so your team can deliver the best customer experience possible.

Sales Module

Better manage your pipeline, enable best sales collaboration and make every opportunity convert.

Customer Service Module

Get a 360-degree view of your customers with omnichannel support, keeping them at the center of business to build lifelong relationships.

Marketing Module

Power your marketing with automated workflows and tools to deliver the right message at the right time, humanizing every moment, to create the most impact.

How Microsoft Ecosystem can help businesses scale!

Microsoft CRM's extensive and robust ecosystem with diverse modules and applications streamlines your business process with efficient data sharing and connection.

Microsoft Dynamics 365 Comparison Webinar

Still not sure if Dynamics 365 CRM is the right choice for you? Tune in to gain some clarity by comparing it against another leading CRM system.

Watch on Demand

Free CRM
Ebook

From the moment your consumers visit you to the point where they become brand advocates, discover how different industries can benefit from CRMs like Dynamics 365 with our free CRM Guidebook!

DOWNLOAD EBOOK

Make Your Dynamics 365 CRM Journey a Success

As Microsoft Gold partner and Salesforce Elite partner, we have the expertise of working with 600+ clients.

18+ years of experience with CRM, ERP, HRM and related technology
Implemented by certified Microsoft & Salesforce Experts
Product agnostic approach
Deep level industry expertise

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Right from day one I liked the way in which Dogma interacted with my team. Eddie and his team were proactive, they listened but then they challenged us too. We could have had an inferior solution, or the right solution and Dogma helped to ensure that we were taking appropriate strategic steps forward. The CRM which we have deployed is the start of a journey with Dynamics 365 and I’m sure as we adopt the wider tools available within Office 365 that our benefits will only continue to improve.

Mark Grocott Chief Digital Officer

Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working. At the same time ensuring a high level of Customer satisfaction was maintained. Dogma were the ideal implementation partner for us; knowledgeable, responsive and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.

Neil Trigg Newell Brands EMEA – IT Director

We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks & the flexibility of the team to be particularly impressive!

Tim Murray Vice President Product Development & Strategy

Dogma really understood our internal challenges and objectives and were able to translate them into technical requirements to then provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.

Corrine Leloup Senior CRM Manager

How Dogma Transformed Davies Group's Organisational Complexities with Microsoft D365

Davies Group, successfully addressed their pressing need for a scalable and centralised cloud-based solution by adopting Microsoft Dynamics 365 CRM.

With Microsoft Dynamics 365, Davies Group:

Standardised and scaled their platform for 10 legal entities.
Gained a unified sales view.
Ensured a secure customer database for leads and opportunities.
Leveraged advanced reporting for real-time sales insights.
Streamlined workflows and compliance.

Extending the Functionality of Your CRM Solutions

Stay connected and stay productive. Leverage infinite possibilities with our custom apps and access bespoke business solutions from anywhere.

Sirius Account Management

Simplify account management, identify up-sell & cross-sell opportunities, and empower account managers with client data at their fingertips. visit app

Sirius Credit Collection App

Get a clear picture of each individual customer’s credit status through simple and easy-to-use dashboard of the Sirius Credit Collection App. visit app

Editorial App

Transform your website’s compelling content into newsletters using the Editorial App. visit app

Ready to Put Some Wins on the Board?

Get in touch with our experts and book a Demo now!

Innovating Business and Beyond: Leading Meaningful Customer Relationships with Dynamics 365 CRM