Exceed customer expectations by delivering exceptional service on any channel

Enable intelligent self-service

Respond in real-time with the help of AI-powered virtual assistants and chatbots. Use conversational chatbots with no code or low code to create in-house solutions easily.

Meet customers where they are

Connect with customers on their preferred channel and deliver consistent experiences. Then, based on the customer’s emotions and needs, route the case to the right agent every time.

Facilitate the agent's job

Provide your agents with the capability of quickly tracking and resolving customers' issues. Improve first contact resolution with intelligent unified routing that assigns issues to agents with the right skill set.

360- degree view of customers

Give agents a complete picture of the client’s profile and prior interactions with your support team. Then,  personalise responses in context with AI that tracks customer engagements and acknowledges emotions and needs in real-time.

All in one solution that delivers seamless, connected experiences

AI agent assistance

Facilitate agent productivity with real-time insights, visibility into active conversations, and proactive suggestion. 01

Voice channel

Easily configure phone systems for agents to aid customers on a scalable platform built, owned, and operated by Microsoft. 02

Predictive targeting

Track and analyse customer behaviour and data to boost revenue and customer satisfaction. 03

Customer Journey analytics

Customise offers and suggestions by obtaining insights into how consumers interact with the brand throughout their journey 04

Digital Engagement

Give customers faster service on their preferred digital channel, whether it's via text message, email, virtual assistant or social network. 05

Knowledge Management

Provide customers instant access to the appropriate content and knowledge articles. 06

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Recommended By

Microsoft Dynamics 365 is named a Leader in The Forrester Wave™: CRM Suites, Q3 2022.

Read the report

Our Business Framework

Strategy

Provide consultancy for best-fit sustainable solutions

Implementation

Ensure the highest Quality Assurance through our partner Qniverse

Support

24/7 support for you through Dogma International

Success Stories

The Dogma Group has almost decades of experience across industries

"We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and kept us updated every step of the way throughout the projects.

Thanks to Dogma, we do not have a system that perfectly suits our company. It integrated seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma's support team has also been really quick and quite effective with the tickets we raised."

Shaun Donaldson

IT Manager

From day one, I liked how Seelogic interacted with my team. We could have chosen an inferior solution, but Seelogic ensured we took a right strategic step. The CRM we deployed is the start of a journey with Dynamic 365, and as we adopt more Office 365 tools, our benefits will only continue to improve.

Mark Grocott

Chief Digital Officer

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Dynamics 365 Customer Service Pricing

Microsoft offers the following pricing structure. As your trusted advisors, we can assist you in getting a cost-effective solution that meets your business needs and helps you save up on your license fees.

Dynamic 365 Custsomer Service Professional

£37.70

Per user/month

Dynamic 365 Customer Service Enterprises

£71.60

Per user/month