Exceed customer expectations by delivering exceptional service on any channel
Enable intelligent self-serviceRespond in real-time with the help of AI-powered virtual assistants and chatbots. Use conversational chatbots with no code or low code to create in-house solutions easily.
Meet customers where they areConnect with customers on their preferred channel and deliver consistent experiences. Then, based on the customer’s emotions and needs, route the case to the right agent every time.
Facilitate the agent's jobProvide your agents with the capability of quickly tracking and resolving customers' issues. Improve first contact resolution with intelligent unified routing that assigns issues to agents with the right skill set.
360- degree view of customersGive agents a complete picture of the client’s profile and prior interactions with your support team. Then, personalise responses in context with AI that tracks customer engagements and acknowledges emotions and needs in real-time.
All in one solution that delivers seamless, connected experiences
AI agent assistance
Customer Journey analytics
Microsoft Dynamics 365 is named a Leader in The Forrester Wave™: CRM Suites, Q3 2022.Read the report
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Dynamics 365 Customer Service Pricing
Microsoft offers the following pricing structure. As your trusted advisors, we can assist you in getting a cost-effective solution that meets your business needs and helps you save up on your license fees.
Dynamic 365 Custsomer Service Professional
Dynamic 365 Customer Service Enterprises
Microsoft Dynamic 365 Customer Service 2022 First Release
Learn about the new features and enhancements of Dynamics 365 customer service.view blog
Dynamics 365 Customer Service 2022 Second Release Highlights
Discover how these major upgrades will help you deliver sophisticated customer service.view blog
Looking for a solution to improve customer touchpoints across all channels?
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