Move from reactive to proactive to a predictive service model

360-degree view of the customer

Gain a comprehensive understanding of the customer’s engagement history and preferences to complete tasks effectively.

Gain insights and intelligence

Detect and diagnose the issues before customers become aware of a problem by utilising the power of IoT.

Improve first-time fix rates

Enhance your first-time fix rate by notifying your team in advance about the specifics of a job, the tools they will need, and the required skills.

Automate Scheduling

Lessen travel time and maximise utilisation while answering to delays, cancellations, and urgent work by using the built-in schedule board optimisation.

Create a truly customer-centric business with Field Service

Dispatch right technician

Choose the right technician at the right time with AI-enabled scheduling recommendations. 01

Manage resources

Manage resource assignments across multiple work orders via the interactive drag-and-drop schedule board functionality. 02

Stock management

Ensure each field agent has the correct parts through the real-time stock tracking functionality. 03

Integrated Microsoft System

Start with Dynamic 365 Field Service, then add more Dynamic 365 apps as you grow. 04

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Microsoft is positioned as a Leader in IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment.

Read the report

Our Business Framework

Strategy

Provide consultancy for best-fit sustainable solutions

Implementation

Ensure the highest Quality Assurance through our partner Qniverse

Support

24/7 support for you through Dogma International

Success Stories

The Dogma Group has almost decades of experience across industries

"We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and kept us updated every step of the way throughout the projects.

Thanks to Dogma, we do not have a system that perfectly suits our company. It integrated seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma's support team has also been really quick and quite effective with the tickets we raised."

Shaun Donaldson

IT Manager

From day one, I liked how Seelogic interacted with my team. We could have chosen an inferior solution, but Seelogic ensured we took a right strategic step. The CRM we deployed is the start of a journey with Dynamic 365, and as we adopt more Office 365 tools, our benefits will only continue to improve.

Mark Grocott

Chief Digital Officer

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Dynamics 365 Field Service Pricing

Microsoft offers the following pricing structure. As your trusted advisors, we can assist you in getting a cost-effective solution that meets your business needs and helps you save up on your license fees

Dynamics 365 Field Service

£71.60

Per user/month