Scale with automation and connect the right channels into one agent workspace
Multiple cases: single solutionCustomise cases to fit your business needs and ensure that your customers receive the service they deserve via mobile and desktop apps. Using Service Console, customer service agents can simultaneously manage multiple cases across multiple channels.
24/7 connected experience with slackBring together all your teams with the apps and data they require in a collaborative workspace through salesforce and slack. Slack Connect lets internal teams engage more productively with external partners, vendors, agencies, and customers.
Level up your customer service with AIEnhance every step of your customer experience with dynamic, AI-powered workflow automation. You can design Salesforce processes with an easy point-and-click interface, enhancing productivity with simplicity.
Self-service for connected workspaceLeverage the power of advanced self-service tools and others, including the omnichannel console, knowledge-based articles, built-in productivity tools, automation, and AI to build a connected and efficient workspace for the agents.
Solve customer issues faster from anywhere with Service Cloud
Lightning service console
Omni channel routing
Social customer service
Extending the Functionality of your Sales CRM
Custom apps to meet the need of your business
With Salesforce Service Cloud, we're looking at service end-to-end and increasing customer loyalty while minimising service costs. We are working efficiently with automation workflows and AI while focusing more on complex issues.
Our Business Framework
Provide consultancy for best-fit sustainable solutions
Ensure the highest Quality Assurance through our partner Qniverse
24/7 support for you through Dogma International
The Dogma Group has almost decades of experience across industries
Chief Digital Officer
Salesforce Customer Service Pricing
Salesforce offers the following pricing structure. As your trusted advisors, we can assist you in getting a cost-effective solution that meets your business needs and helps you save up on your license fees
Small business CRM for up to 10 users
Complete Service CRM for any size team
Customisable CRM for comprehensive service
Unlimited CRM power