Scale with automation and connect the right channels into one agent workspace

Multiple cases: single solution

Customise cases to fit your business needs and ensure that your customers receive the service they deserve via mobile and desktop apps. Using Service Console, customer service agents can simultaneously manage multiple cases across multiple channels.

24/7 connected experience with slack 

Bring together all your teams with the apps and data they require in a collaborative workspace through salesforce and slack. Slack Connect lets internal teams engage more productively with external partners, vendors, agencies, and customers.  

Level up your customer service with AI 

Enhance every step of your customer experience with dynamic, AI-powered workflow automation. You can design Salesforce processes with an easy point-and-click interface, enhancing productivity with simplicity.

Self-service for connected workspace 

Leverage the power of advanced self-service tools and others, including the omnichannel console, knowledge-based articles, built-in productivity tools, automation, and AI to build a connected and efficient workspace for the agents.

Solve customer issues faster from anywhere with Service Cloud

Lightning service console

Increase agent productivity with the next generation of agent experience. Place all the information agents need at their fingertips for a 360-degree view of customers. 01

Omni channel routing

Deliver more competent services by automatically assigning each case to the agent with the most relevant skill set to solve them. 02

Telephony integration

Integrate with the most popular computer-telephony integration (CTI) systems. Log notes instantly when customers call. 03

Social customer service

Monitor and respond more quickly to customer posts on social media channels like Instagram, Facebook and Twitter. 04

Case Management

Keep your support agents connected to the activity, answers and information required to close cases quickly. Intelligently allocate cases to the best-qualified agents to resolve them quickly 05
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Extending the Functionality of your Sales CRM

Custom apps to meet the need of your business

Attendee App

Keep track of your event attendees, their activities, and responses visit app

Editorial App

Turn your website’s compelling content into newsletters visit app

Stakeholder Management

Plan, manage and engage with your stakeholder to build sustainable and delightful relationship visit app

With Salesforce Service Cloud, we're looking at service end-to-end and increasing customer loyalty while minimising service costs. We are working efficiently with automation workflows and AI while focusing more on complex issues.

Our Business Framework

Strategy

Provide consultancy for best-fit sustainable solutions

Implementation

Ensure the highest Quality Assurance through our partner Qniverse

Support

24/7 support for you through Dogma International

Success Stories

The Dogma Group has almost decades of experience across industries

"We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and kept us updated every step of the way throughout the projects.

Thanks to Dogma, we do not have a system that perfectly suits our company. It integrated seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma's support team has also been really quick and quite effective with the tickets we raised."

Shaun Donaldson

IT Manager

From day one, I liked how Seelogic interacted with my team. We could have chosen an inferior solution, but Seelogic ensured we took a right strategic step. The CRM we deployed is the start of a journey with Dynamic 365, and as we adopt more Office 365 tools, our benefits will only continue to improve.

Mark Grocott

Chief Digital Officer

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Salesforce Customer Service Pricing

Salesforce offers the following pricing structure. As your trusted advisors, we can assist you in getting a cost-effective solution that meets your business needs and helps you save up on your license fees

Essentials

£20

Per user/month

Small business CRM for up to 10 users

Professionals

£60

Per user/month

Complete Service CRM for any size team

Enterprise

£120

Per user/month

Customisable CRM for comprehensive service

Unlimited

£240

Per user/month

Unlimited CRM power

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