Develop and operate your field service activity in one single solution

Unlock cross-departmental productivity

Give the business a competitive edge with all information accessible in real-time; field service agents can become more efficient and productive by leveraging the data and insights across departments - from operations to marketing or customer support.

Work on the go with the Field Service mobile app

Give dispatchers and field agents all info from their phones with little or no friction. Enable FS Agents to watch their schedules and dispatch orders in real-time using the app. It's like having an expert at your disposal when you're out in the field.

Automate appointment scheduling

With Einstein Vision's capability, dispatchers can now use image recognition to identify assets and parts in photos instantly. In addition, this software will automatically classify an item based on its features for technicians, so they can provide faster service with better accuracy.

Enhance in-person customer service

With the Dispatcher Console, agents can easily track service delivery in all fields. They can customise a map or Gantt chart to see real-time alerts for jobs that need attention and get insight into complex assets through the multitiered hierarchy.

Empower the field tech to create a better customer relationship

Scheduling and route optimisation

Reduce travel time by leveraging automation to identify the right resources with the right skills and the best route. Quickly respond to dynamic requests and emergencies with automated scheduling and dispatching. 01

Asset management

Increase the ROI of your assets with preventative maintenance. Actively monitor asset performance, predict asset failure, and improve service accuracy. 02

Appointment assistant

Enhance customer satisfaction with real-time updates and the ability to schedule appointments independently. 03

Virtual remote assistant

Increase first-time fix rates by addressing issues from anywhere with live video. Connect customers and frontline service teams with experts using augmented reality and interactive guidance. 04

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Extending the Functionality of your Sales CRM

Custom apps to meet the need of your business

Attendee App

Keep track of your event attendees, their activities, and responses visit app

Editorial App

Turn your website’s compelling content into newsletters visit app

Stakeholder Management

Plan, manage and engage with your stakeholder to build sustainable and delightful relationship visit app

Recommended By

Salesforce Named a Leader in 2021 Gartner® Magic Quadrant™ for Field Service Management.

Our Business Framework

Strategy

Provide consultancy for best-fit sustainable solutions

Implementation

Ensure the highest Quality Assurance through our partner Qniverse

Support

24/7 support for you through Dogma International

Success Stories

The Dogma Group has almost decades of experience across industries

"We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and kept us updated every step of the way throughout the projects.

Thanks to Dogma, we do not have a system that perfectly suits our company. It integrated seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma's support team has also been really quick and quite effective with the tickets we raised."

Shaun Donaldson

IT Manager

From day one, I liked how Seelogic interacted with my team. We could have chosen an inferior solution, but Seelogic ensured we took a right strategic step. The CRM we deployed is the start of a journey with Dynamic 365, and as we adopt more Office 365 tools, our benefits will only continue to improve.

Mark Grocott

Chief Digital Officer

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Salesforce Field Service Pricing

Salesforce offers the following pricing structure. As your trusted advisors, we can assist you in getting a cost-effective solution that meets your business needs and helps you save up on your license fees

Enterprise

€150.00

Per user/month

Our field edition for completing service appointments from any mobile device, even offline

Unlimited

€300.00

Per user/month

Our most powerful edition for mobile employees and resources