Built-in Artificial Intelligence with Microsoft Dynamics 365

May 18, 2017

Microsoft Dynamics 365 comes with heaps of built-in artificial intelligence. So much so, it may seem a daunting prospect to get to grips with all the available functionality. The good news is that as a built-in solution, the functionality is available out-of-box and does not require further code.

We have put together a quick checklist of all the available built-in artificial intelligence across the Dynamics 365 solutions:

 Relationship Insights

Continuously analyses customer interaction data such as activities, meetings, communications and other sources. It does this to help you understand your business relationships, evaluate your activities and choose the best path forward.

Lead Scoring

Can score and grade all leads automatically based on behaviour-tracking data, lead configuration and other behaviour defined in your lead scoring models. The system is extremely flexible so you can configure and assign lead scoring models to match precise business needs.


Product suggestions are available for any product line item where product relationships have been defined.

Demand Forecasting

Demand forecasting is used to predict independent demand from sales orders and dependent demand at any decoupling point for customer orders. It is a built-in feature for Dynamics 365 for Operations, to help manufacturers and other large producers create forecasting processes. It will generate a statistical baseline forecast from historical data. The system automatically removes outliers and creates measurements of forecast accuracy.

Knowledge Base Insights

A knowledge base is repository of knowledge about your data that enables you to understand and maintain its integrity. From the repository, you can perform Knowledge Discovery, a computer assisted process which identifies data inconsistencies and syntax errors and proposes changes to data.

Cash Flow Forecast

You can use cash flow to easily create a short-term forecast that predicts how and when you expect money to be received and paid out by your business. Cash Flow can be used from pre-set templates within Excel or a series of tasks within Dynamics 365.

Product Recommendations

Built using Cortana Intelligence Suite, this app suggests additional items personalised to your customers.

PreEmptive Service

PreEmptive Analytics is a client managed solution (on-premises or in a private cloud) that provides critical insight into the adoption, usage, performance, and security issues of production applications to facilitate Development and Operations.

Predictive Sales & Inventory Forecast

This is a function of Dynamics 365 for Financials. The Sales and Inventory Forecast extension predicts potential sales using historical data and gives a clear overview of expected stock-outs. Based on the forecast, the extension helps create replenishment requests to your vendors and saves you time.

Intent Analysis

Acquired posts are analysed by the machine-learning based algorithm to detect authors intention. Posts are scored against the algorithm and marked with the intentions identified.

Sentiment Analysis

See the perception of a post and sentiment value using the sentiment algorithm in the original language. The sentiment value results in a positive, negative, neutral or unknown sentiment for a post.[/text-with-icon][vc_column_text]Dynamics 365 comes with a whole host of functionality. The best way to experience it is through a tailored demonstration. To book your a bespoke demo, please contact us on 01296 328 689 or email info@seelogic.co.uk.