Trusted by over 600+ customers worldwide

What is Digital Transformation Customer Service?

As customer expectations evolve, businesses must be equipped with scalable solutions that adapt to changing needs. Stay ahead of the curve and transform your customer experience. 

Manual processes slowing down case resolution and impacting customer satisfaction? 

Case Management

Offer your agents the ability to solve cases faster and reduce service costs by automating the process and unifying customer data.

Do you struggle to categorise customer issues accurately? 

Intelligent routing 

Improve your first contact resolution using intelligent unified routing, which categorises issues and allocates them to agents with the appropriate skill set.

Is it challenging to offer 24/7 customer support?

Virtual agent chatbots

Deliver immediate responses using AI-powered virtual assistants and chatbots.

Having difficulties resolving customer queries?

Knowledge management

Deliver instant access to relevant content and knowledge articles to customers.

Are you overwhelmed by the increasing volume of customer calls?

Voice channel

Quickly configure phone systems for agents to support customers on a scalable platform.

How well are you addressing the issues your customers face?

Sentiment-based routing

Route the case to the right agent to match your customer’s emotions and needs.

Are you having a tough time organising your customer data?

360-degree view of customers

Manage customer requests from any channel while simultaneously handling multiple sessions.

According to Accenture, 91% of consumers are more likely to shop with brands that offer relevant recommendations.

Customer journey analytics

Gain insights into how consumers engage with your brand throughout their journey and tailor offers and recommendations accordingly.

How We Work

Our process is cyclical to provide best-fit solutions through business mapping, strategic implementation,
change management and support.

  • 1
  • 2
  • 3

Strategy

Provide consultancy for best-fit sustainable solutions.

Implementation

Ensure the highest Quality Assurance with our partner Qniverse.

Support

Get 24/7 support with Dogma International.

Our Success Stories

Quote

We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and also kept us updated every step of the way throughout the project.

Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and quite effective with the tickets we raised.

Shaun Donaldson

IT Manager

View All Success Stories
Quote

Right from day one I liked the way in which Dogma interacted with my team. Eddie and his team were proactive, they listened but then they challenged us too. We could have had an inferior solution, or the right solution and Dogma helped to ensure that we were taking appropriate strategic steps forward. The CRM which we have deployed is the start of a journey with Dynamics 365 and I’m sure as we adopt the wider tools available within Office 365 that our benefits will only continue to improve..

Mark Grocott

Chief Digital Officer

View All Success Stories
Quote

Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working. At the same time ensuring a high level of Customer satisfaction was maintained. Dogma were the ideal implementation partner for us; knowledgeable, responsive and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.

Neil Trigg

Newell Brands EMEA – IT Director

View All Success Stories
Quote

We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks & the flexibility of the team to be particularly impressive!

Tim Murray

Vice President Product Development & Strategy

View All Success Stories
Quote

Dogma really understood our internal challenges and objectives and were able to translate them into technical requirements to then provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.

Corrine Leloup

Senior CRM Manager

View All Success Stories
Chevron Circle Left Dark
Chevron Circle Right Dark

Explore Different Customer Service Solutions

Finding the best-fit customer service solution can be daunting. Get expert advice to make the right decision. 

Dynamics 365 Customer Service  

Make it easier for customers to engage with you by providing personalised customer experiences, opening more communication channels, and enabling self-service options.  

Salesforce Service Cloud

Addressing high volume inquiries, ensuring consistency across channels, resolving Complex Issues, delivering personalized experiences, and mitigating employee burnout

Ready to Deliver Personalised Buying Experiences for Your Customers? 

We excel at easing into change with fluid transformations. Get started with your digital transformation with solutions you can trust.