Strategy
Provide consultancy for best-fit sustainable solutions.
Trusted by over 600+ customers worldwide
What is Digital Transformation for Customer Service?
As customer expectations evolve, businesses must be equipped with scalable solutions that adapt to changing needs. Stay ahead of the curve and transform your customer experience.
Manual processes slowing down case resolution and impacting customer satisfaction?
Case management
Offer your agents the ability to solve cases faster and reduce service costs by automating the process and unifying customer data.
Do you struggle to categorise customer issues accurately?
Intelligent routing
Improve your first contact resolution using intelligent unified routing, which categorises issues and allocates them to agents with the appropriate skill set.
Is it challenging to offer 24/7 customer support?
Virtual agent chatbots
Deliver immediate responses using AI-powered virtual assistants and chatbots.
Having difficulties resolving customer queries?
Knowledge management
Deliver instant access to relevant content and knowledge articles to customers.
Are you overwhelmed by the increasing volume of customer calls?
Voice channel
Quickly configure phone systems for agents to support customers on a scalable platform.
How well are you addressing the issues your customers face?
Sentiment-based routing
Route the case to the right agent to match your customer’s emotions and needs.
Are you having a tough time organising your customer data?
360-degree view of customers
Manage customer requests from any channel while simultaneously handling multiple sessions.
According to Accenture, 91% of consumers are more likely to shop with brands that offer relevant recommendations.
Customer journey analytics
Gain insights into how consumers engage with your brand throughout their journey and tailor offers and recommendations accordingly.
How We Help You Transform Your Customer Experiences
Our process is cyclical to provide best-fit solutions through business mapping, strategic implementation,
change management and support.
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Implementation
Ensure the highest Quality Assurance with our partner Qniverse.
Support
Get 24/7 support with Dogma International.
Our Success Stories
We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and kept us updated every step of the way throughout the project.
Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and effective with the tickets we raised.
Shaun Donaldson
IT Manager
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Right from day one, I liked the way Dogma interacted with my team. Eddie and his team were proactive; they listened, but then they challenged us, too. We could have ended up with an inferior solution, or the right solution, and Dogma helped ensure that we were taking appropriate strategic steps forward. The CRM we have deployed is the start of a journey with Dynamics 365. And I’m sure that as we adopt the wider tools available within Office 365, our benefits will only continue to improve.
Mark Grocott
Chief Digital Officer
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Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working while maintaining a high level of customer satisfaction. Dogma were the ideal implementation partner for us: knowledgeable, responsive, and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.
Neil Trigg
Newell Brands EMEA – IT Director
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We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks, and the flexibility of the team to be particularly impressive!
Tim Murray
Vice President Product Development & Strategy
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Dogma really understood our internal challenges and objectives and translated them into technical requirements to provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.
Corrine Leloup
Senior CRM Manager
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Explore Different Customer Service Solutions
Finding the best-fit customer service solution can be daunting. Get expert advice to make the right decision.
Dynamics 365 Customer Service
Make it easier for customers to engage with you by providing personalised customer experiences, opening more communication channels, and enabling self-service options.
Salesforce Service Cloud
Addressing high volume inquiries, ensuring consistency across channels, resolving complex Issues, delivering personalised experiences, and mitigating employee burnout.
Ready to Deliver Personalised Buying Experiences for Your Customers?
We excel at easing into change with fluid transformations. Get started with your digital transformation with solutions you can trust.
