Strategy
Provide consultancy for best-fit sustainable solutions.
Provide Better On-site Service with
Stay on top of all ongoing field tasks with the help of an automated system that prioritises essential tasks while saving time and resources and ensuring your field agent’s safety.
Major Benefits of Salesforce Field Service Cloud
AI-Powered Efficient Solutions
Drive efficiency with Prework Briefs providing vital customer data and asset history to field agents. Use Onsite Knowledge Search to empower workers with instant access to relevant information and Post-Work Summaries to ensure accurate and comprehensive reports. Salesforce accelerates service delivery, enhances customer satisfaction, and boosts overall efficiency.
Work on the go with the Field Service mobile app
Maximise productivity with offline-first functionality, tailored experiences through Mobile App Extensibility, and seamless collaboration via Slack. Stay connected, efficient, and responsive with integrated solutions.
Smart work and asset management solutions
Streamline your operations with Asset Service Management and Work Order Management. From shifting to proactive service through real-time asset tracking and preventive maintenance planning to simplifying the work order lifecycle for seamless creation, assignment, and execution — empower your team to stay agile, enhance customer satisfaction, and drive growth.
Advanced scheduling and dispatch solutions for Field Service excellence
Streamline dispatch operations with Dispatch Management system, boosting productivity and resource organisation. Enhanced Scheduling and Optimisation engine, built on the Hyperforce platform, automates scheduling to ensure efficient resource allocation and compliance. Utilise real-time data for Forecasting and Planning to refine scheduling policies and improve operational efficiency.
Top Features of Salesforce Field Service Cloud to Help Operate Your Field Service Activity in One Single Solution
Einstein bots
Accelerate case resolution and expand round-the-clock support across various channels using chatbots powered by artificial intelligence.
Self-service
Reduce case volume, minimise expenses, and enhance operational efficiency by empowering your customers to independently seek solutions in the first instance.
Appointment assistant
Enable customers to take control of their appointments and maintain seamless communication with technicians through self-service options.
Visual remote assistant
Enhance initial repair success rates through instant remote service and expert support accessibility in real-time.
Knowledge management
Enable both agents and customers to discover optimal solutions to inquiries and resolve cases swiftly.
Extending the Functionality of your Salesforce Field Service Cloud
We develop custom apps to help you get the most from your Field Service Cloud and achieve digital agility.
2022 Gartner® Magic Quadrant™ for Field Service Management
Salesforce Named a Leader in 2022 Gartner® Magic Quadrant™ for Field Service Management.
How We Work
Our process is cyclical to provide best-fit solutions through business mapping, strategic implementation,
change management and support
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Implementation
Ensure the highest Quality Assurance through our partner Qniverse.
Support
24/7 support for you through Dogma International.
Success Stories
We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and kept us updated every step of the way throughout the project.
Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and effective with the tickets we raised.
Shaun Donaldson
IT Manager
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Right from day one, I liked the way Dogma interacted with my team. Eddie and his team were proactive; they listened, but then they challenged us, too. We could have ended up with an inferior solution, or the right solution, and Dogma helped ensure that we were taking appropriate strategic steps forward. The CRM we have deployed is the start of a journey with Dynamics 365. And I’m sure that as we adopt the wider tools available within Office 365, our benefits will only continue to improve.
Mark Grocott
Chief Digital Officer
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Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working while maintaining a high level of Customer satisfaction was maintained. Dogma were the ideal implementation partner for us: knowledgeable, responsive, and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.
Neil Trigg
Newell Brands EMEA – IT Director
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We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks, and the flexibility of the team to be particularly impressive!
Tim Murray
Vice President Product Development & Strategy
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Dogma really understood our internal challenges and objectives and translated them into technical requirements to provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.
Corrine Leloup
Senior CRM Manager
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Salesforce Field Service Pricing
Salesforce offers the following pricing structure. As your trusted advisor, we can assist you in getting a cost-effective solution that meets your business needs and helps you save up on your licence fees.
Dispatcher
€132
per user/monthIntelligent Dispatch Console built directly in CRM.
Technician
€132
per user/monthMobile toolkit to empower frontline teams.
Contractor
£40
per user/month or £17/loginEmpower third-party Field Service professionals.
Contractor Plus
£60
per user/month or £26/loginEmpower contractors to serve and generate revenue.
Contact Us
This pricing is provided for informational purposes only and is subject to change. The prices are based on annual billing.
Trusted by over 600+ customers worldwide
6 significant features of Service Cloud from Salesforce '22 release
Salesforce’s Service Cloud has enhanced numerous features in the Spring '22 release to enable service agents to create a more pleasant customer experience.
Best Service Cloud features from 2022 Summer Release
In an economy where every company strives to stay ahead, what can be your competitive advantage?
Are you ready to choose sustainable digital solution to boost frontline productivity and increase revenue?
Get in touch with us and book a demo now!
