Major Benefits of Salesforce Field Service Cloud

AI-Powered Efficient Solutions

Drive efficiency with Prework Briefs providing vital customer data and asset history to Onsite Knowledge Search empowering workers with instant access to relevant information and Post-Work Summaries ensuring accurate and comprehensive reports. Salesforce accelerates service delivery, enhances customer satisfaction, and boosts overall efficiency.

Work on the go with the Field Service mobile app 

Maximize productivity with offline-first functionality, tailored experiences through Mobile App Extensibility, and seamless collaboration via Slack. Stay connected, efficient, and responsive with integrated solutions.

Smart Work and Asset Management Solutions

Streamline your operations with Asset Service Management and Work Order Management. From shifting to proactive service through real-time asset tracking and preventive maintenance planning to simplifying the work order lifecycle for seamless creation, assignment, and execution, empower your team to stay agile, enhance customer satisfaction, and drive growth.

Advanced Scheduling and Dispatch Solutions for Field Service Excellence

Streamline dispatch operations with Dispatch Management system, boosting productivity and resource organisation. Enhanced Scheduling and Optimisation engine, built on the Hyperforce platform, automates scheduling to ensure efficient resource allocation and compliance. Utilise real-time data for Forecasting and Planning to refine scheduling policies and improve operational efficiency.

Petal

Top Features of Salesforce Field Service Cloud to Help Operate Your Field Service Activity in One Single Solution

Einstein Bots

Accelerate case resolution and expand round-the-clock support across various channels using chatbots powered by artificial intelligence.

Self-Service

Reduce case volume, minimize expenses, and enhance operational efficiency by empowering your customers to independently seek solutions in the first instance.

Appointment assistant

Enable customers to take control of their appointments and maintain seamless communication with technicians through self-service options.

Visual remote assistant

Enhance initial repair success rates through instant remote service and expert support accessibility in real-time.

Knowledge Management

Enable both agents and customers to discover optimal solutions to inquiries and resolve cases swiftly.

Extending the Functionality of your Salesforce Field Service Cloud

We develop custom apps to help you get the most from your field service cloud and achieve digital agility

Attendee App

Keep track of your event attendees, their activities, and responses

Visit Page App

Recommended By:

Salesforce Named a Leader in 2021 Gartner® Magic Quadrant™ for Field Service Management.

How We Work

Our process is cyclical to provide best-fit solutions through business mapping, strategic implementation,
change management and support

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Strategy

Provide consultancy for best-fit sustainable solutions

Implementation

Ensure the highest Quality Assurance through our partner Qniverse

Support

24/7 support for you through Dogma International

Success Stories

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We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and also kept us updated every step of the way throughout the project.

Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and quite effective with the tickets we raised.

Shaun Donaldson

IT Manager

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crm implementation partners
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Right from day one I liked the way in which Dogma interacted with my team. Eddie and his team were proactive, they listened but then they challenged us too. We could have had an inferior solution, or the right solution and Dogma helped to ensure that we were taking appropriate strategic steps forward. The CRM which we have deployed is the start of a journey with Dynamics 365 and I’m sure as we adopt the wider tools available within Office 365 that our benefits will only continue to improve..

Mark Grocott

Chief Digital Officer

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Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working. At the same time ensuring a high level of Customer satisfaction was maintained. Dogma were the ideal implementation partner for us; knowledgeable, responsive and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.

Neil Trigg

Newell Brands EMEA – IT Director

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We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks & the flexibility of the team to be particularly impressive!

Tim Murray

Vice President Product Development & Strategy

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Quote

Dogma really understood our internal challenges and objectives and were able to translate them into technical requirements to then provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.

Corrine Leloup

Senior CRM Manager

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Salesforce Field Service Pricing

Salesforce offers the following pricing structure. As your trusted advisors, we can assist you in getting a cost-effective solution that meets your business needs and helps you save up on your license fees

Dispatcher

€ 132

user/month
Intelligent Dispatch Console built directly in CRM.

Technician

€ 132

user/month
Mobile toolkit to empower frontline teams.

Contractor

£40

user/month or £17/login
Empower 3rd party Field Service professionals.

Contractor Plus

£60

user/month or £26/login
Empower contractors to serve and generate revenue.
Contact Us

This pricing is provided for informational purposes only and is subject to change. The prices are based on annual billing.

Trusted by over 600+ customers worldwide

6 significant features of Service Cloud from Salesforce 22’ release

Salesforce’s Service Cloud has enhanced numerous features in the Spring 22′ release to enable service agents to create a more pleasant customer experience.

Best Service Cloud features from 2022 Summer Release

In an economy where every company strives to stay ahead, what can be your competitive advantage?

Are you ready to choose sustainable digital solution to boost frontline productivity and increase revenue?

Get in touch with us and book a demo now!