Support Packages that are built for you

We have designed the following packages to help cater to wide range of products and services and is customisable as per your need.

Standard
Technical helpdesk support hours
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    9am to 5pm

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    3am to 5pm

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    24/7

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    Technical Help Support

Additional Services
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    System Doctor

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    Annual License Review

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    Sandbox Support

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    Consultancy Hours

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    Upgrades

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    Remote Administration

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    Data Enhancement

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    Microsoft Advance Support

Gold
Technical helpdesk support hours
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    9am to 5pm

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    3am to 5pm

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    24/7

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    Technical Help Support

Additional Services
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    System Doctor

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    Annual License Review

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    Sandbox Support

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    Consultancy Hours

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    Upgrades

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    Remote Administration

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    Data Enhancement

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    Microsoft Advance Support

Silver
Technical helpdesk support hours
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    9am to 5pm

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    3am to 5pm

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    24/7

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    Technical Help Support

Additional Services
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    System Doctor

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    Annual License Review

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    Sandbox Support

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    Consultancy Hours

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    Upgrades

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    Remote Administration

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    Data Enhancement

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    Microsoft Advance Support

Platinum
Technical helpdesk support hours
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    9am to 5pm

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    3am to 5pm

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    24/7

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    Technical Help Support

Additional Services
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    System Doctor

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    Annual License Review

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    Sandbox Support

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    Consultancy Hours

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    Upgrades

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    Remote Administration

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    Data Enhancement

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    Microsoft Advance Support

Petal

Benefits of Our Support Packages

Benefits included as standard within all support packages

Dedicated Customer Success Manager

Get access to a dedicated Customer Success Manager who is available to check-in with you regularly and answer any questions you have outside of technical helpdesk enquiries.

Assessment of the System

System Health Check, a part of our support contract, is a survey that helps uncover issues users are facing with the technology implementation. It includes a detailed review of your system setup, design, integration, and more. This gives you an independent review of the health of your current Dynamics 365 system. It also captures your level of feature usage, overall experience with our solution, or any feedback you might have. We then use the survey results to better advise your managers and administrators on the potential improvements to the solution.

Annual License Review

Are you paying too much for your licenses? As your business evolves so does your chosen platform, we help you reassess your user licenses annually to make sure you are not paying more than you need to.

Add-On Support Options

Can’t see what you are looking for? We are also able to build bespoke packages specific to your unique requirements, whether you require specific support hours or any combination of the following add-on services.

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Test the latest upgrades on a sandbox environment before they are deployed to your live environment.
Remote Administration
Administer your users, make standard configuration changes and pull reports plus many other system admin tasks.
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Get technical helpdesk support for your test environments.

Gain more insight into how people use your

Unleash the hidden potential with our change management solution

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    Creating PowerBI Dashboards and Reports

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    Creating PowerApps

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    User training for new employees

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    Change requests

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    Change management consultancy

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    Business process consultancy

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    Customised training materials such as videos and interactive learning paths

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    Setting up a self-service web portal

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    Carrying out bulk data edits and imports

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    Building ‘proof of concepts’ to demonstrate how CRM or ERP can support new use cases

Our Success Stories

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We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and also kept us updated every step of the way throughout the project.

Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and quite effective with the tickets we raised.

Shaun Donaldson

IT Manager

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Right from day one I liked the way in which Dogma interacted with my team. Eddie and his team were proactive, they listened but then they challenged us too. We could have had an inferior solution, or the right solution and Dogma helped to ensure that we were taking appropriate strategic steps forward. The CRM which we have deployed is the start of a journey with Dynamics 365 and I’m sure as we adopt the wider tools available within Office 365 that our benefits will only continue to improve..

Mark Grocott

Chief Digital Officer

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Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working. At the same time ensuring a high level of Customer satisfaction was maintained. Dogma were the ideal implementation partner for us; knowledgeable, responsive and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.

Neil Trigg

Newell Brands EMEA – IT Director

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We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks & the flexibility of the team to be particularly impressive!

Tim Murray

Vice President Product Development & Strategy

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Dogma really understood our internal challenges and objectives and were able to translate them into technical requirements to then provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.

Corrine Leloup

Senior CRM Manager

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