Major Benefits of Salesforce Service

Elevated Customer Satisfaction

Leveraging Service Cloud, businesses adeptly deliver personalized and punctual support across diverse channels, fostering heightened levels of customer contentment and unwavering loyalty.

Augmented Agent Efficiency

Through refined workflows, automation, and the infusion of AI-driven insights, Service Cloud catalysis agents' ability to swiftly and adeptly address inquiries, thereby amplifying the overall operational efficiency.

Holistic Customer Insight

Service Cloud offers a comprehensive, 360-degree perspective of customer data, encompassing interactions, preferences, and historical transactions. This comprehensive view empowers agents to administer bespoke and contextually nuanced support.

Versatility and Expandability

Capitalizing on Salesforce's cloud-based infrastructure, Service Cloud guarantees scalability and adaptability, enabling businesses to seamlessly evolve and expand their customer service endeavors in alignment with dynamic demands and evolving requirements.


Top Features of Salesforce Service Cloud

Customer Service AI

Utilise conversational, predictive, and generative AI to offer personalized assistance and expedite issue resolutions.


Cutting costs, boosting case deflection, and extending proactivity for personalised support from the portal to the field, all powered by AI.

Digital Engagement

Crafting seamless customer service encounters that expand across voice, digital channels, and video.

Customer Service Automation & Process

Streamlining processes with versatile tools extendable to customers, agents, mobile workers, and back-office teams through a unified platform

Employee Service

Keeping employees happy with visibility of work and productivity.

Extending the Functionality of Your Salesforce Service

We develop custom apps to help you get the most from your salesforce service and achieve digital agility


A simple and affordable HMRC-recognised payroll solution for Dynamics 365 Business Central with Dynamics 365 Human Resources integration, making payroll a breeze.

Visit Page App
Expense App

The only app you will ever need for work expense management. Track, approve, and authorise your employees’ work spending as you go.

Visit Page App

Implementing Salesforce Service

Within the Service Cloud framework, our approach is iterative, aiming to deliver optimal solutions by mapping
business needs, implementing strategic changes, managing transitions, and offering ongoing support

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Within the Service Cloud framework, consultancy starts by understanding the business's needs, customising Salesforce's platform accordingly, providing training for smooth adoption, and ongoing optimisation for sustained success in delivering exceptional customer experiences.


Leveraging our partnership with Qniverse for Salesforce Service Cloud ensures the highest Quality Assurance standards, guaranteeing robust and reliable service delivery


Get access to continuous support from Dogma International, available 24 hours a day, 7 days a week, ensuring that assistance is readily available for your service cloud needs

Our Success Stories


We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and also kept us updated every step of the way throughout the project.

Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and quite effective with the tickets we raised.

Shaun Donaldson

IT Manager

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Right from day one I liked the way in which Dogma interacted with my team. Eddie and his team were proactive, they listened but then they challenged us too. We could have had an inferior solution, or the right solution and Dogma helped to ensure that we were taking appropriate strategic steps forward. The CRM which we have deployed is the start of a journey with Dynamics 365 and I’m sure as we adopt the wider tools available within Office 365 that our benefits will only continue to improve..

Mark Grocott

Chief Digital Officer

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Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working. At the same time ensuring a high level of Customer satisfaction was maintained. Dogma were the ideal implementation partner for us; knowledgeable, responsive and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.

Neil Trigg

Newell Brands EMEA – IT Director

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We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks & the flexibility of the team to be particularly impressive!

Tim Murray

Vice President Product Development & Strategy

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Dogma really understood our internal challenges and objectives and were able to translate them into technical requirements to then provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.

Corrine Leloup

Senior CRM Manager

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Salesforce Service Cloud Pricing  

Salesforce offers the following pricing structure. As your trusted advisors, we can assist you in getting a cost-effective solution that meets your business needs and helps you save up on your license fees


£ 20

/user/month* (billed annually)


£ 64

/user/month* (billed annually)


£ 132

/user/month* (billed annually)


£ 264

/user/month* (billed annually)
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*This pricing is provided for informational purposes only and is subject to change.

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