Major Benefits of Microsoft Dynamics 365 Field Service

Get 360-degree view of the customer

Gain a comprehensive understanding of the customer’s engagement history and preferences to complete tasks effectively.

Gain insights and intelligence

Detect and diagnose the issues before customers become aware of a problem by utilising the power of IoT. 

Improve first-time fix rates  

Enhance your first-time fix rate by notifying your team in advance about the specifics of a job, the tools they will need, and the required skills. 

Automate scheduling  

Lessen travel time and maximise utilisation while answering to delays, cancellations, and urgent work by using the built-in schedule board optimisation.   

Petal

Top Features of Dynamics 365 Field Service to Help You Improve Your Service  

Dispatch right technician  

Choose the right technician at the right time with AI-enabled scheduling recommendations

Manage resources 

Manage resource assignments across multiple work orders via the interactive drag-and-drop schedule board functionality.

Stock management  

Ensure each field agent has the correct parts through the real-time stock tracking functionality.

Integrated Microsoft system 

Start with Dynamic 365 Field Service, then add more Dynamic 365 apps as you grow.

Extending the Functionality of Your Dynamics 365 Field Service

We develop custom apps to help you get the most from your field service and achieve digital agility

Sirius Timesheet 

Simplify timesheet entry, as Timesheet App integrates with job modules in Dynamic 365 Business Central ensuring easy and flexible time tracking of your employees. 

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Timesheet App for PSA 

Simplify managing timesheets for your employees and let them focus on their tasks. 

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Recommended By:

Microsoft is positioned as a Leader in IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment.

How We Work  

Our process is cyclical to provide best-fit solutions through business mapping, strategic implementations,
change management and support.

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Strategy

Provide consultancy for best-fit sustainable solutions 

Implementation

Ensure the highest Quality Assurance through our partner Qniverse

Support

24/7 support for you through Dogma International

Our Success Stories

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We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and also kept us updated every step of the way throughout the project.

Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and quite effective with the tickets we raised.

Shaun Donaldson

IT Manager

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Right from day one I liked the way in which Dogma interacted with my team. Eddie and his team were proactive, they listened but then they challenged us too. We could have had an inferior solution, or the right solution and Dogma helped to ensure that we were taking appropriate strategic steps forward. The CRM which we have deployed is the start of a journey with Dynamics 365 and I’m sure as we adopt the wider tools available within Office 365 that our benefits will only continue to improve..

Mark Grocott

Chief Digital Officer

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Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working. At the same time ensuring a high level of Customer satisfaction was maintained. Dogma were the ideal implementation partner for us; knowledgeable, responsive and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.

Neil Trigg

Newell Brands EMEA – IT Director

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We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks & the flexibility of the team to be particularly impressive!

Tim Murray

Vice President Product Development & Strategy

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Dogma really understood our internal challenges and objectives and were able to translate them into technical requirements to then provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.

Corrine Leloup

Senior CRM Manager

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Dynamics 365 Field Service Pricing 

Microsoft offers the following pricing structure. As your trusted advisors, we can assist you in getting a cost-effective solution that meets your business needs and helps you save up on your license fees.

Dynamics 365 Field Service 

£78.10

per user/month
Contact Us

This pricing is provided for informational purposes only and is subject to change.

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