Ready to transform your retail operations with AI-powered insights? The Microsoft 2024 Release Wave 2 for Dynamics 365 Commerce revolutionises how retailers engage with customers and streamline their operations. By harnessing the capabilities of Copilot, retail managers, sales associates, and merchandisers gain valuable insights into customer preferences, enabling more effective product positioning and enhanced store performance analysis. The latest updates also refine self-checkout experiences, making transactions faster and improving the overall user experience in the Store Commerce app.
This year’s second release for D365 Commerce boasts exciting features, including automated back-office merchandising validation, insightful real-time reporting for store management, and personalised shopping experiences to boost customer loyalty and conversions. Enhanced POS systems offer intuitive self-serve options and improved workflows for sales associates, streamlining daily tasks and increasing efficiency.
Eager to discover how these updates can elevate your retail business? Read the blog to find out.
Empower Retail Success with Copilot for Merchandising Data
Unlock the full potential of your retail operations with the Copilot-driven insights in Dynamics 365 Commerce. This feature transforms merchandising data management by offering an interactive summary panel that highlights potential issues in product configurations, ensuring accuracy and completeness. With automated data validations, it proactively identifies errors, allowing users to act quickly and prevent missed sales opportunities, driving efficiency in operations.
Furthermore, the risk preview capability enables merchandisers to assess and address potential challenges before they escalate, ensuring a smooth and efficient merchandising process. By leveraging these insights, businesses can optimise their offerings and stay competitive, making the Copilot for merchandising data a vital component of the Microsoft 2024 Release Wave 2 for Dynamics 365 Commerce.
Transform Customer Engagement with Copilot Insights in Microsoft 2024 Release Wave 2 for Dynamics 365 Commerce
Imagine transforming your in-store interactions into personalised experiences with the power of AI. Copilot in Dynamics 365 Commerce equips store associates with real-time insights into customer preferences and behaviours, enabling tailored shopping experiences that resonate with each individual. By analysing purchase history, clienteling notes, and product recommendations, Copilot delivers actionable insights right at your fingertips. This leads to satisfied customers who appreciate the personalised touch, ensuring they keep returning to your store for more.
Copilot offers invaluable insights into customers’ preferences, including their favourite product categories and price points, as well as their preferred store locations. With features like preferred categories and basket analysis, store associates can identify customer interests and suggest items that align with their budget. It tracks store location preferences, helping tailor approaches to local regulars or out-of-town visitors. Copilot’s RFM (Recency, Frequency, Monetary) analysis segments customers based on shopping behaviour, enabling prioritisation of the most engaged customers.
Additionally, a summarised timeline of customer activity allows associates to effortlessly follow up on previous interactions. By leveraging these insights, store associates enhance their expertise and build lasting relationships, crafting memorable experiences that keep customers returning.
Gain Strategic Insights with Copilot Report Summaries
Navigating the complexities of retail performance just got easier! The Copilot report insights feature from Dynamics 365 Commerce 2024 release wave 2 delivers streamlined summaries that provide an immediate overview of key store metrics like sales, returns, and discounts. This user-friendly interface equips store associates and managers with the essential data they need to make informed, strategic decisions that drive business success.
By automating report generation, this feature minimises human error and ensures accuracy in data interpretation, enabling real-time analysis after transactions. With integrated localisation and data access control, retailers can empower their teams to act swiftly based on insights specific to their roles, creating a more responsive retail environment.
Elevate Sales Effectiveness with Product Insights
Imagine your sales associates effortlessly guiding customers to the perfect products! The Copilot-generated product insights in Dynamics 365 Commerce equip retail teams with essential information at their fingertips, streamlining the sales process. By providing summaries of key product features, inventory availability, and related items, Copilot enhances associates’ ability to make informed recommendations.
These insights not only facilitate quicker decision-making for customers but also highlight complementary products, fostering additional sales opportunities. This dynamic support boosts overall sales effectiveness and customer satisfaction, establishing a stronger competitive edge in retail. This AI-driven product insights feature exemplifies the advancements in the Microsoft 2024 Release Wave 2 for Dynamics 365 Commerce.
Streamline Operations with Retail Statement Insights
Enhancing operational efficiency is crucial for any retail business! The Copilot summaries for retail statement insights in Dynamics 365 Commerce provide actionable information regarding posted and unposted statements, allowing teams to quickly identify and resolve transaction issues. By presenting insights on affected transactions and associated risks, this feature empowers users to prioritise their actions effectively.
This proactive approach minimises downtime and maximises operational effectiveness, especially during critical periods like financial year closures. With insights that highlight common transaction pitfalls, businesses can streamline their processes and ensure smoother operations, making it an indispensable tool in the Dynamics 365 Commerce update for the 2024 Release Wave 2.
Revolutionise Pricing Strategies for Omnichannel Success
In today’s competitive landscape, organisations must master multifaceted pricing strategies! The new pricing management module in Dynamics 365 Commerce allows retailers to centralise their pricing strategies across all channels, ensuring a cohesive approach to pricing. By eliminating silos, businesses can plan, manage, and review pricing efficiently, adapting swiftly to market changes.
This feature facilitates flexible pricing strategies using an attribute-based model, enabling organisations to define complex pricing structures tailored to customer segments. With capabilities like pricing simulations and integrations with headless APIs, businesses can optimise their pricing execution and enhance profitability, making it a cornerstone of the Microsoft 2024 Release Wave 2 for Dynamics 365 Commerce.
Boost Efficiency with Modern Store Commerce Workflows
Efficiency is paramount in today’s retail environment! The modernised workflows in Store Commerce streamline the point-of-sale (POS) experience, significantly enhancing usability for cashiers and sales associates. By adopting the React framework, the Store Commerce app reduces transaction steps, enabling faster service and improving overall customer satisfaction.
Features like inline editing and improved messaging enhance the checkout process, allowing for quick adjustments and streamlined actions with minimal clicks. By prioritising user experience, retailers can foster a more productive environment that benefits both employees and customers alike.
Accelerate Checkout with Self-Service Kiosk in Microsoft 2024 Release Wave 2 for Dynamics 365 Commerce
Picture a retail environment where customers can check out swiftly and independently! The self-checkout kiosks powered by Dynamics 365 Commerce introduce a seamless shopping experience that reduces wait times. With intuitive workflows and automated cashier intervention for restricted operations, this feature empowers customers to take charge of their purchases.
Integrating assistance notifications and various payment options, including gift and loyalty cards, ensures a smooth and user-friendly checkout experience. This innovation not only enhances customer satisfaction but also streamlines operations, demonstrating a significant leap in retail efficiency as part of the Dynamics 365 Commerce update in Microsoft’s 2024 second release wave.
Enhance Payment Processing Efficiency for a Smooth Checkout
What if the checkout experience at your store was simple and fast, ensuring customers leave with smiles? The updated payment flows in MIcrosoft 2024 release wave 2 for Dynamics 365 Commerce optimise the POS user experience, minimising steps involved in processing various payment types. It streamlines how store associates handle various payment types—loyalty, gift card, voucher, and customer account—resulting in shorter wait times and more consistent workflows. This ensures that customers spend less time waiting, leading to increased satisfaction and loyalty.
Additionally, this enhancement spans all platforms, including Windows, Android, iOS, and web. Significant improvements feature a unified user interface (UI) for various payment methods, eliminating complexity. Plus, direct integration with payment terminals allows for seamless transactions during checkout. These upgrades not only enhance operational efficiency but also elevate the customer experience, fostering loyalty and satisfaction.
Streamline Checkout Processes with Optimised Receipt Workflows
Transform the checkout process into a seamless experience for both cashiers and customers. This latest update to the Store Commerce app from Microsoft 2024 release wave 2 for Dynamics 365 Commerce focuses on streamlining transaction workflows, allowing cashiers to serve customers more efficiently.
Optimisations in the checkout flow now enable the cash drawer to open automatically when a denomination is selected, and receipts will print right away if configured for automatic printing. Prompts have been consolidated into a single slide-out menu for printing and emailing, reducing unnecessary clicks.
Additionally, the change due dialog is automatically dismissed when the cash drawer is closed, allowing cashiers to complete transactions faster. These enhancements not only boost operational efficiency but also elevate the overall customer experience.
Transform Your Retail Experience with Dynamics 365 Commerce Updates
The Microsoft 2024 Release Wave 2 for Dynamics 365 Commerce introduces a range of exciting updates designed to elevate your retail operations and improve your store’s efficiency and customer satisfaction. However, navigating these updates can be challenging.
At Dogma, our team of experts is here to guide you through the transition. Let us take the complexity out of these changes so you can focus on what matters most—driving your retail success. Contact us today to unlock the full potential of your Dynamic 365 Commerce investment!
