Microsoft 2025 Release Wave 1 for Dynamics 365: Key Feature Updates 

Microsoft 2025 Release Wave 1 for Dynamics 365 is here, bringing AI-driven automation, smarter workflows, and game-changing innovations to transform business operations. This release introduces enhanced Copilot experiences, improved customer engagement, and seamless integrations across Sales, Marketing, Service, Finance, Project Operations, Human Resources, and more. Whether you’re looking to boost productivity, streamline operations, or enhance customer interactions, these updates are set to redefine efficiency. So, what’s new, what’s improved, and how can your business leverage these advancements? Let’s explore the top highlights of Microsoft 2025 Release Wave 1 for Dynamics 365. 

Note: The new updates will be rolled out between April and September 2025, providing businesses with access to innovative tools and enhancements across various Dynamics 365 applications. 

Quick Links: Business Central, Sales, Customer Service, Field Service, Finance, Project Operations, Human Resources, Commerce, Customer Insights – Data, Customer Insights – Journeys (formerly Dynamics 365 Marketing), Copilot

Microsoft 2025 Release Wave 1: Dynamics 365 Business Central 

Microsoft Dynamics 365 Business Central continues to empower small and mid-sized businesses (SMBs) with enhanced automation, AI-driven capabilities, and seamless integrations. The 2025 Release Wave 1 introduces intelligent agents, deeper AI-powered automation, operational enhancements, and improved features for better efficiency. Here’s a detailed look at the key updates: 

1. Integrating Field Service with Business Central: Enhance service management and invoicing, enabling seamless coordination between service teams, technicians, and finance departments, improving work order management, and ensuring financial accuracy. 

2. Summarise with Copilot: Enhance data analysis by providing quick insights, saving time, and enabling better decision-making. 

3. Sales Order Agent: Automate sales order capture, streamlining processes and reducing human error, which boosts productivity and customer satisfaction. 

Microsoft 2025 Release Wave 1: Dynamics 365 Sales 

Boost your sales team’s efficiency with enhanced Dynamics 365 Sales features, designed to empower sales teams, optimise pipeline management, and improve qualification processes. Automating key tasks and leveraging data-driven insights, these tools offer substantial business advantages. 

1. Exchange integration: Sync emails via server-side for greater reliability and flexibility in managing communication. 

2. Sales qualification agent: Automate lead research and qualification, saving time and increasing conversion rates. 

3. Service-based leads: Identify upsell opportunities from service interactions, expanding the pipeline. 

Microsoft 2025 Release Wave 1: Dynamics 365 Customer Service 

Dynamics 365 Customer Service enhances operations, streamlining workflows and improving response times with AI-driven features. These updates empower teams to respond more effectively, improve service quality, and optimise internal processes, ultimately boosting customer satisfaction and operational efficiency. 

1. Customer Knowledge Management Agent: Automatically creates knowledge articles from case data, enabling faster issue resolution and improving support efficiency. 

2. Copilot Studio surveys: Automate customer feedback loops, providing actionable insights through unified, AI-powered surveys across multiple channels. 

3. Sentiment indicators: View customer sentiment in email to tailor responses and manage escalations effectively. 

Microsoft 2025 Release Wave 1: Dynamics 365 Field Service 

Field service management just got smarter with these Dynamics 365 updates, empowering technicians and dispatchers with AI-powered features to boost productivity and streamline operations. These updated features not only improve the efficiency and accuracy of scheduling but also enhance user experience, making field service management more flexible and responsive to evolving business needs. 

1. Improved Schedule Board Usability and Performance: Experience a more responsive, intuitive schedule board with enhanced performance, allowing dispatchers to manage schedules faster and more efficiently. 

2. Optimise Schedules with Scheduling Operations Agent: Dispatchers can leverage AI to automatically optimise technician schedules, addressing real-time challenges like cancellations, delays, and skillset matches to improve resource allocation. 

3. Improve Schedule Assistant Matching Across Locations: Match resources to requirements across multiple time zones, ensuring the best available resources are assigned to projects, regardless of location or time zone differences. 

Microsoft 2025 Release Wave 1: Dynamics 365 Finance 

Transform your financial planning and operations with cutting-edge features from Dynamics 365 Finance. Financial professionals can leverage these updates to plan with confidence, automate tasks, and drive better business outcomes. 

1. Summarise Fixed Asset Book with Copilot: Get instant insights into fixed asset data such as acquisition cost and depreciation with Copilot, improving decision-making around asset management. 

2. Search Documents Using Natural Language in Document Explorer: Enhance document management by enabling users to search for documents using natural language, view relationships between documents, and navigate across legal entities. 

3. Streamline Dynamics 365 Finance and Operations Integration: Seamlessly integrate financial data into business performance planning, boosting efficiency, accuracy, and providing real-time insights for better business decisions. 

Microsoft Dynamics 365 Project Operations Updates 

Dynamics 365 Project Operations introduces powerful tools that streamline project operations, simplify expense management, and enhance vendor/subcontractor oversight. What these feature updates do is save time, reduce errors, and improve overall efficiency across project workflows. 

1. Optimise Processes with Agent-Led Time, Expense, and Approvals: Copilot and agentic automation significantly reduce administrative burdens by automating time entry, expense report creation, and approval processes. This results in faster invoicing, fewer errors, and improved satisfaction for all project stakeholders. 

2. Use General Journals Against Projects for Resource Non-Stocked Scenarios: The ability to create general journals against projects in Dynamics 365 Finance allows for seamless expense posting to Dataverse, improving flexibility in handling resource and non-stocked project expenses. 

3. Simplify Expense Management with New Enhancements: New features streamline the expense creation and submission process, including workflow history, receipt matching, and anti-corruption attestations. This reduces time spent on expense reporting and brings the experience in line with legacy interfaces. 

Microsoft 2025 Release Wave 1: Dynamics 365 Human Resources 

Microsoft’s latest Copilot-powered features in Dynamics 365 Human Resources revolutionise hiring and onboarding processes for businesses. These tools provide significant time savings and enhance efficiency, enabling companies to focus on strategic growth. 

1. Recruiting Copilot: Automates job descriptions and interview questions, enhancing candidate-centric recruitment. 

2. Onboarding Copilot for HR: Simplifies document collection and training schedules, reducing administrative burden, and improving employee experience. 

3. Onboarding Copilot for Hiring Managers: Streamlines task tracking and automates introduction emails, ensuring consistent and welcoming starts for new hires. 

Microsoft Dynamics 365 Commerce Updates 2025 

Microsoft’s latest Dynamics 365 Commerce updates empower businesses to modernise payment methods, enhance order management, and ensure seamless offline operations, offering significant improvements in efficiency and customer experience. 

1. Modernise Payments: Supports asynchronous payment processing and new payment methods like Pay by Link, improving conversion rates and dispute management. 

2. Attribute-Based Pricing: Leverages order attributes to define pricing rules, optimising pricing strategies across channels. 

3. Offline Readiness Monitoring: Monitors and ensures device readiness for offline mode, improving business continuity during service disruptions. 

Microsoft 2025 First Release: Dynamics 365 Customer Insights 

Dynamics 365 Customer Insights – Journeys 

Microsoft 2025 Release Wave 1 for Dynamics 365 Customer Insights – Journeys features introduce powerful tools for marketers to enhance their campaign management and customer engagement strategies. These features enhance personalisation, data flexibility, and brand reputation management, empowering businesses to execute more effective, responsive campaigns. 

1. Journey Creation with Copilot: Create customer journeys in minutes by simply describing them in natural language. Copilot will generate the journey for you, making it easier to personalise experiences and align with team goals. 

2. Custom Data Export: Export journey data to your preferred storage solution for custom reporting. This feature allows marketers to integrate Customer Insights with existing reporting systems for a comprehensive view of their campaigns. 

3. Pause and Resume Journeys: In case of unforeseen events like disasters or operational issues, you can now pause and resume journeys to protect your brand’s reputation, ensuring customer outreach is paused and resumed only when appropriate. 

Dynamics 365 Customer Insights – Data 

Microsoft 2025 release wave 1 updates offer transformative features for organisations seeking to enhance customer engagement and operational efficiency. By integrating intelligent tools into daily workflows, these updates empower teams with real-time insights, automated actions, and precise targeting, driving growth and reducing costs. 

1. Instant Access to Customer Insights: Sales reps, service agents, and chatbots can now effortlessly retrieve vital customer data, like lifetime value and purchase propensity, ensuring more personalised, efficient engagements. 

2. Enhanced Autonomous Agents: Teams benefit from automated, data-driven actions, optimising efficiency with tailored insights from unified customer data. 

3. Improved Targeting for Marketing Campaigns: Marketers can refine their targeting strategies by leveraging customer interaction data, boosting engagement and conversion rates through precision retargeting. 

Copilot For Dynamics 365 

The 2025 release wave 1 introduces key Copilot advancements, enhancing productivity across Sales, Service, and Finance sectors. These innovations empower professionals to automate tasks, access insightful data, and streamline workflows, ultimately driving growth and improving decision-making efficiency. 

1. Microsoft 365 Copilot for Sales: Boosts seller productivity with intelligent CRM updates, advanced AI-driven insights, and streamlined workflows, accelerating deal closures. 

2. Microsoft 365 Copilot for Service: Integrates seamlessly with CRM systems, automates service tasks, and enhances agent productivity, improving case resolution and customer satisfaction. 

3. Microsoft 365 Copilot for Finance: Automates variance analysis in Excel, integrates external data for real-time financial insights, and supports collections in Teams, optimising financial decision-making. 

Maximise Dynamics 365 Potential with Dogma 

Ready to unlock the full potential of Microsoft 2025 Release Wave 1 for Dynamics 365? Let Dogma’s experts help you translate these cutting-edge updates into real business benefits. Stay ahead of the curve and drive operational efficiency today. Contact us to see how we can transform your business with these game-changing innovations.