main-image

Support packages that are built for you

We have designed the following support packages to help cater to wide range of products and services and is customisable as per your need.

Standard
Technical helpdesk support hours
  • Checkbox

    9am to 5pm

  • Checkbox

    3am to 5pm

  • Checkbox

    24/7

  • Checkbox

    Technical Help Support

Additional Services
  • Checkbox

    System Doctor

  • Checkbox

    Annual Licence Review

  • Checkbox

    Sandbox Support

  • Checkbox

    Consultancy Hours

  • Checkbox

    Upgrades

  • Checkbox

    Remote Administration

  • Checkbox

    Data Enhancement

  • Checkbox

    Microsoft Advanced Support

Silver
Technical helpdesk support hours
  • Checkbox

    9am to 5pm

  • Checkbox

    3am to 5pm

  • Checkbox

    24/7

  • Checkbox

    Technical Help Support

Additional Services
  • Checkbox

    System Doctor

  • Checkbox

    Annual Licence Review

  • Checkbox

    Sandbox Support

  • Checkbox

    Consultancy Hours

  • Checkbox

    Upgrades

  • Checkbox

    Remote Administration

  • Checkbox

    Data Enhancement

  • Checkbox

    Microsoft Advanced Support

Gold
Technical helpdesk support hours
  • Checkbox

    9am to 5pm

  • Checkbox

    3am to 5pm

  • Checkbox

    24/7

  • Checkbox

    Technical Help Support

Additional Services
  • Checkbox

    System Doctor

  • Checkbox

    Annual Licence Review

  • Checkbox

    Sandbox Support

  • Checkbox

    Consultancy Hours

  • Checkbox

    Upgrades

  • Checkbox

    Remote Administration

  • Checkbox

    Data Enhancement

  • Checkbox

    Microsoft Advanced Support

Platinum
Technical helpdesk support hours
  • Checkbox

    9am to 5pm

  • Checkbox

    3am to 5pm

  • Checkbox

    24/7

  • Checkbox

    Technical Help Support

Additional Services
  • Checkbox

    System Doctor

  • Checkbox

    Annual Licence Review

  • Checkbox

    Sandbox Support

  • Checkbox

    Consultancy Hours

  • Checkbox

    Upgrades

  • Checkbox

    Remote Administration

  • Checkbox

    Data Enhancement

  • Checkbox

    Microsoft Advanced Support

Petal

Benefits of Our Support Packages

Benefits included as standard within all support packages.

Dedicated Customer Success Manager

Get access to a dedicated Customer Success Manager who is available to check-in with you regularly and answer any questions you have outside of technical helpdesk enquiries.

Assessment of the system

System Health Check, a part of our support contract, is a survey that helps uncover issues users are facing with the technology implementation. It includes a detailed review of your system setup, design, and integration, providing an independent assessment of your system's health. It also captures feature usage, user experience, and feedback, allowing us to advise your managers on potential improvements.

Annual licence review

Are you paying too much for your licences? As your business evolves so does your chosen platform, we help you reassess your user licences annually to make sure you are not paying more than you need to.

Add-On Support Options

Can’t see what you are looking for? We also build bespoke packages tailored to your unique requirements, whether you need specific support hours or a combination of the following add-on services.

addons-icon
Upgrade Cover
Test the latest upgrades on a sandbox environment before they are deployed to your live environment.
addons-icon
Remote Administration
Administer your users, make standard configuration changes and pull reports, plus many other system admin tasks.
addons-icon
Sandbox Cover
Get technical helpdesk support for your test environments.

Our Consulting Services

Our consultancy hours can be utilised for a wide range of activities, providing you with the flexibility to purchase them upfront and use them as needed. Some of the services that can be covered by our consultancy hours are:

  • Checkbox

    Creating Power BI dashboards and reports

  • Checkbox

    Creating Power Apps

  • Checkbox

    User training for new employees

  • Checkbox

    Change requests

  • Checkbox

    Change management consultancy

  • Checkbox

    Business process consultancy

  • Checkbox

    Customised training materials such as videos and interactive learning paths

  • Checkbox

    Setting up a self-service web portal

  • Checkbox

    Carrying out bulk data edits and imports

  • Checkbox

    Building ‘proof of concepts’ to demonstrate how CRM or ERP can support new use cases

insight-image

Our Success Stories

success-image
Quote

We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and kept us updated every step of the way throughout the project.

Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and effective with the tickets we raised.

Shaun Donaldson

IT Manager

View All Success Stories
success-image
Quote

Right from day one, I liked the way Dogma interacted with my team. Eddie and his team were proactive; they listened, but then they challenged us, too. We could have ended up with an inferior solution, or the right solution, and Dogma helped ensure that we were taking appropriate strategic steps forward. The CRM we have deployed is the start of a journey with Dynamics 365. And I’m sure that as we adopt the wider tools available within Office 365, our benefits will only continue to improve.

Mark Grocott

Chief Digital Officer

View All Success Stories
success-image
Quote

Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working while maintaining a high level of customer satisfaction. Dogma were the ideal implementation partner for us: knowledgeable, responsive, and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.

Neil Trigg

Newell Brands EMEA – IT Director

View All Success Stories
success-image
Quote

We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks, and the flexibility of the team to be particularly impressive!

Tim Murray

Vice President Product Development & Strategy

View All Success Stories
success-image
Quote

Dogma really understood our internal challenges and objectives and translated them into technical requirements to provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.

Corrine Leloup

Senior CRM Manager

View All Success Stories
Chevron Circle Left
Chevron Circle Right
cta-image

Digital Imperative Whitepaper

Explore the critical roles of digital imperative for driving business success in today’s hyper-digital landscape.