Support packages that are built for you
We have designed the following support packages to help cater to wide range of products and services and is customisable as per your need.
Technical helpdesk support hours
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9am to 5pm
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3am to 5pm
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24/7
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Technical Help Support
Additional Services
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System Doctor
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Annual Licence Review
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Sandbox Support
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Consultancy Hours
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Upgrades
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Remote Administration
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Data Enhancement
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Microsoft Advanced Support
Technical helpdesk support hours
-
9am to 5pm
-
3am to 5pm
-
24/7
-
Technical Help Support
Additional Services
-
System Doctor
-
Annual Licence Review
-
Sandbox Support
-
Consultancy Hours
-
Upgrades
-
Remote Administration
-
Data Enhancement
-
Microsoft Advanced Support
Technical helpdesk support hours
-
9am to 5pm
-
3am to 5pm
-
24/7
-
Technical Help Support
Additional Services
-
System Doctor
-
Annual Licence Review
-
Sandbox Support
-
Consultancy Hours
-
Upgrades
-
Remote Administration
-
Data Enhancement
-
Microsoft Advanced Support
Technical helpdesk support hours
-
9am to 5pm
-
3am to 5pm
-
24/7
-
Technical Help Support
Additional Services
-
System Doctor
-
Annual Licence Review
-
Sandbox Support
-
Consultancy Hours
-
Upgrades
-
Remote Administration
-
Data Enhancement
-
Microsoft Advanced Support
Benefits of Our Support Packages
Benefits included as standard within all support packages.
Get access to a dedicated Customer Success Manager who is available to check-in with you regularly and answer any questions you have outside of technical helpdesk enquiries.
System Health Check, a part of our support contract, is a survey that helps uncover issues users are facing with the technology implementation. It includes a detailed review of your system setup, design, and integration, providing an independent assessment of your system's health. It also captures feature usage, user experience, and feedback, allowing us to advise your managers on potential improvements.
Are you paying too much for your licences? As your business evolves so does your chosen platform, we help you reassess your user licences annually to make sure you are not paying more than you need to.
Add-On Support Options
Can’t see what you are looking for? We also build bespoke packages tailored to your unique requirements, whether you need specific support hours or a combination of the following add-on services.
Upgrade Cover
Test the latest upgrades on a sandbox environment before they are deployed to your live environment.
Remote Administration
Administer your users, make standard configuration changes and pull reports, plus many other system admin tasks.
Sandbox Cover
Get technical helpdesk support for your test environments.Our Consulting Services
Our consultancy hours can be utilised for a wide range of activities, providing you with the flexibility to purchase them upfront and use them as needed. Some of the services that can be covered by our consultancy hours are:
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Creating Power BI dashboards and reports
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Creating Power Apps
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User training for new employees
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Change requests
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Change management consultancy
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Business process consultancy
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Customised training materials such as videos and interactive learning paths
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Setting up a self-service web portal
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Carrying out bulk data edits and imports
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Building ‘proof of concepts’ to demonstrate how CRM or ERP can support new use cases
Our Success Stories
We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and kept us updated every step of the way throughout the project.
Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and effective with the tickets we raised.
Shaun Donaldson
IT Manager
View All Success Stories
Right from day one, I liked the way Dogma interacted with my team. Eddie and his team were proactive; they listened, but then they challenged us, too. We could have ended up with an inferior solution, or the right solution, and Dogma helped ensure that we were taking appropriate strategic steps forward. The CRM we have deployed is the start of a journey with Dynamics 365. And I’m sure that as we adopt the wider tools available within Office 365, our benefits will only continue to improve.
Mark Grocott
Chief Digital Officer
View All Success Stories
Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working while maintaining a high level of customer satisfaction. Dogma were the ideal implementation partner for us: knowledgeable, responsive, and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.
Neil Trigg
Newell Brands EMEA – IT Director
View All Success Stories
We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks, and the flexibility of the team to be particularly impressive!
Tim Murray
Vice President Product Development & Strategy
View All Success Stories
Dogma really understood our internal challenges and objectives and translated them into technical requirements to provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.
Corrine Leloup
Senior CRM Manager
View All Success Stories
Digital Imperative Whitepaper
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