Strategy
Provide consultancy for best-fit sustainable solutions.
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What is Digital Transformation for Commerce?
Utilising digital technologies to fundamentally change how businesses operate and deliver value to their customers is imperative. Ensure that you leverage technology to create a personalised buying experience that enhances customer satisfaction and loyalty.
Do customers abandon their purchase because they can't find a convenient delivery option?
Provide choice and convenience
Enable options for customers to buy online, pick up in-store, or receive home delivery via connected ordering and fulfilment tools.
PWC reported a sharp rise in companies investing in omnichannel experience from 20% to over 80%.
Offer consistent customer engagement
Allow customers to decide when, how, and where to purchase from any device across varied online and offline channels.
Are your customers struggling to find what they're looking for?
Help customers find products easily
Utilise intelligent, context-aware products search to aid customers in their online and in-store searches.
According to McKinsey, cross-selling can boost sales by 20% and increase profits by 30%.
Improve attach rate and increase the basket of goods
Cross-sell and upsell products utilising AI-based recommendations that make it fast and easy for customers to discover relevant products.
Are you having trouble obtaining a complete view of your customer data?
Get a 360-degree view of your customers
Connect physical and digital storefronts seamlessly to get a single view of customer transactions, behavioural data, and observational data.
A study showed how brands treating customers as unique individuals could expect increased spending from 68% of their customer base.
Personalise customer experience
Enhance customer experiences throughout all shopping channels by offering tailored product selections that exceed expectations.
A research report revealed that 83% of customers valued a smooth website experience across all devices.
Better engage shoppers
Create an attractive website tailored to suit every shopper's preference by using strategies that focus on providing valuable content.
Do you want to launch websites quickly and easily?
Build interactive, intelligent digital storefronts
Rapidly launch websites with drag-and-drop content authoring with a simple-to-use visual page builder.
How We Help You Deliver Seamless Buying Experiences
Our process is cyclical to provide best-fit solutions through business mapping, strategic implementation,
change management, and support.
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Implementation
Ensure the highest Quality Assurance with our partner Qniverse.
Support
Get 24/7 support with Dogma International.
Our Success Stories
We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and kept us updated every step of the way throughout the project.
Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and effective with the tickets we raised.
Shaun Donaldson
IT Manager
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Right from day one, I liked the way Dogma interacted with my team. Eddie and his team were proactive; they listened, but then they challenged us, too. We could have ended up with an inferior solution, or the right solution, and Dogma helped ensure that we were taking appropriate strategic steps forward. The CRM we have deployed is the start of a journey with Dynamics 365. And I’m sure that as we adopt the wider tools available within Office 365, our benefits will only continue to improve.
Mark Grocott
Chief Digital Officer
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Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working while maintaining a high level of customer satisfaction. Dogma were the ideal implementation partner for us: knowledgeable, responsive, and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.
Neil Trigg
Newell Brands EMEA – IT Director
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We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks, and the flexibility of the team to be particularly impressive!
Tim Murray
Vice President Product Development & Strategy
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Dogma really understood our internal challenges and objectives and translated them into technical requirements to provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.
Corrine Leloup
Senior CRM Manager
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Explore Different Commerce Solutions
Finding the best-fit commerce solution can be daunting. Get expert advice to make the right decision.
Dynamics 365 Supply Chain Management
Gain end-to-end visibility into your supply chain, streamline operations, and improve efficiency across the board.
Dynamics 365 Commerce
Enable businesses of all sizes to enhance customer experience, streamline operations, and boost profitability.
Are you ready to embrace digital imperative to optimise your sales processes and accelerate revenue?
Get in touch with us and book a demo now!
