Trusted by over 600+ customers worldwide

What is Digital Transformation for Commerce?

Utilising digital technologies to fundamentally change how businesses operate and deliver value to their customers is imperative. Ensure that you leverage technology to create a personalised buying experience that enhances customer satisfaction and loyalty.

Do customers abandon their purchase because they can't find a convenient delivery option?

Provide choice and convenience

Enable options for customers to buy online, pick up in-store, or receive home delivery via connected ordering and fulfilment tools.

PWC reported a sharp rise in companies investing in omnichannel experience from 20% to over 80%.

Offer consistent customer engagement

Allow customers to decide when, how, and where to purchase from any device across varied online and offline channels.

Do customers abandon their purchase because they can't find a convenient delivery option?

Provide choice and convenience

Enable options for customers to buy online, pick up in-store, or receive home delivery via connected ordering and fulfilment tools.

PWC reported a sharp rise in companies investing in omnichannel experience from 20% to over 80%.

Offer consistent customer engagement

Allow customers to decide when, how, and where to purchase from any device across varied online and offline channels.

Do customers abandon their purchase because they can't find a convenient delivery option?

Provide choice and convenience

Enable options for customers to buy online, pick up in-store, or receive home delivery via connected ordering and fulfilment tools.

PWC reported a sharp rise in companies investing in omnichannel experience from 20% to over 80%.

Offer consistent customer engagement

Allow customers to decide when, how, and where to purchase from any device across varied online and offline channels.

How We Work

Our process is cyclical to provide best-fit solutions through business mapping, strategic implementation,
change management and support.

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Strategy

Provide consultancy for best-fit sustainable solutions.

Implementation

Ensure the highest Quality Assurance with our partner Qniverse.

Support

Get 24/7 support with Dogma International.

Our Success Stories

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We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and also kept us updated every step of the way throughout the project.

Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and quite effective with the tickets we raised.

Shaun Donaldson

IT Manager

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Right from day one I liked the way in which Dogma interacted with my team. Eddie and his team were proactive, they listened but then they challenged us too. We could have had an inferior solution, or the right solution and Dogma helped to ensure that we were taking appropriate strategic steps forward. The CRM which we have deployed is the start of a journey with Dynamics 365 and I’m sure as we adopt the wider tools available within Office 365 that our benefits will only continue to improve..

Mark Grocott

Chief Digital Officer

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Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working. At the same time ensuring a high level of Customer satisfaction was maintained. Dogma were the ideal implementation partner for us; knowledgeable, responsive and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.

Neil Trigg

Newell Brands EMEA – IT Director

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We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks & the flexibility of the team to be particularly impressive!

Tim Murray

Vice President Product Development & Strategy

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Dogma really understood our internal challenges and objectives and were able to translate them into technical requirements to then provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.

Corrine Leloup

Senior CRM Manager

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Are you ready to embrace digital imperative to optimise your sales process and accelerate revenue?

Get in touch with us and book a demo now!