Strategy
Provide consultancy for best-fit sustainable solutions.
Trusted by over 600+ customers worldwide
What is Digital Transformation for Field Service?
Connecting back-end operations with the field boosts productivity and meets customer expectations. Make sure you power your frontline workforce with automated technology.
Does your technician struggle to manage work orders and appointment schedules?
Enable technicians in the field
Oversee work orders and appointment schedules, view customer data and maps, and record photos, videos, and audio notes using the mobile app.
Research showed that 40% of customers wished their concerns were addressed faster.
Resolve cases faster with remote collaboration
Consult with experts in real-time to resolve issues faster and conduct a remote inspection.
Do you find it challenging to balance your workload and ensure that jobs are completed on time?
Optimise schedules and intelligently assign jobs
Automatically assign jobs to the right agents based on time, skills, and location with AI-enabled scheduling recommendations.
Are you experiencing a decline in customer satisfaction due to delayed services?
Automate scheduling
Reduce travel time and optimise utilisations while responding to changes in schedule, cancellations, and urgent work using built-in schedule board optimisation.
A study showed that 66% of customers expected companies to understand their needs and expectations.
Engage with your customers
Meet customer expectations by providing accurate information on technician location and on-time scheduling.
How difficult is it to collect feedback from your clients?
Provide post-engagement surveys
Obtain customer insights with automated, personalised customer surveys after your field worker completes the assigned task.
Research showed 81% of consumers wanted more self-service options.
Offer a self-service scheduling option for your customers
Enable your customers to schedule their own appointments and offer real-time updates.
Do you have trouble getting a complete customer information?
Get a 360-degree view of the customer
Gain a comprehensive understanding of customers’ engagement history and preferences to complete tasks effectively.
How well do you manage your field service operations?
Improve first-time fix rates
Enhance your first-time fix rate by notifying your team in advance about the specifics of a job and the skills and tools it requires.
How We Help to Power Your Frontline Workforce
Our process is cyclical to provide best-fit solutions through business mapping, strategic implementation,
change management and support.
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Implementation
Ensure the highest Quality Assurance with our partner Qniverse.
Support
Get 24/7 support with Dogma International.
Our Success Stories
We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and kept us updated every step of the way throughout the project.
Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and effective with the tickets we raised.
Shaun Donaldson
IT Manager
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Right from day one, I liked the way Dogma interacted with my team. Eddie and his team were proactive; they listened, but then they challenged us, too. We could have ended up with an inferior solution, or the right solution, and Dogma helped ensure that we were taking appropriate strategic steps forward. The CRM we have deployed is the start of a journey with Dynamics 365. And I’m sure that as we adopt the wider tools available within Office 365, our benefits will only continue to improve.
Mark Grocott
Chief Digital Officer
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Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working while maintaining a high level of customer satisfaction. Dogma were the ideal implementation partner for us: knowledgeable, responsive, and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.
Neil Trigg
Newell Brands EMEA – IT Director
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We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks, and the flexibility of the team to be particularly impressive!
Tim Murray
Vice President Product Development & Strategy
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Dogma really understood our internal challenges and objectives and translated them into technical requirements to provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.
Corrine Leloup
Senior CRM Manager
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Explore Different Field Service Solutions
Finding the best-fit field service solution can be daunting. Get expert advice to make the right decision.
Dynamics 365 Field Service
Get a one-stop solution for excellent customer service, from intelligent scheduling to technician tracking.
Salesforce Field Service Cloud
Stay on top of all ongoing field tasks with an automated system that prioritises essential tasks, while saving time and resources, and ensures safety for your field agents.
Ready to power efficient field service operations?
We excel at easing into change with fluid transformations. Get started with your digital transformation with solutions you can trust.
