Dynamics 365 CRM Strategy
Provide consultancy for best-fit sustainable service CRM solutions, including Dynamics 365 Field Service.
Deliver Exceptional Customer Experience with Dynamics 365 Field Service
Streamline operations with Microsoft Dynamics 365 Field Service, your one-stop solution for scheduling automation, technician tracking, and proactive issue resolution. Reduce costs and deliver exceptional customer experiences with Microsoft’s leading field service management software for small businesses and large enterprises.
Major Benefits of Microsoft Dynamics 365 Field Service Implementation
Get 360-degree view of the customer
Leverage Dynamics 365 Field Service to gain a comprehensive understanding of your customers' needs, preferences, and engagement history. Equip your team with real-time insights to complete tasks efficiently and deliver personalised service.
Gain insights and intelligence
Utilise IoT-integration in Dynamics 365 Field Service to detect, diagnose, and resolve issues proactively—before customers notice—enhancing efficiency and delivering exceptional service experiences.
Improve first-time fix rates with Dynamics 365 Field Service
Boost your first-time fix rate by equipping your team with job-specific details, necessary tools, and required skills upfront, ensuring efficient and effective resolutions.
Automate field service scheduling
Minimise travel time and maximise resource utilisation with built-in schedule board optimisation in D365 Field Service. Quickly adapt to delays, cancellations, or urgent tasks for seamless service delivery.
Top Features of Dynamics 365 Field Service to Help You Improve Your Service
Dispatch the right technician every time
Assign the right technician at the right time using AI-powered scheduling recommendations in Dynamics 365 Field Service, ensuring efficient service delivery and customer satisfaction.
Optimise resource management
Manage resource assignments across multiple work orders via the interactive drag-and-drop schedule board functionality.
Streamline stock management
Equip your field agents with the right parts every time using real-time stock tracking. Boost efficiency, reduce delays, and improve customer satisfaction.
Leverage an integrated Microsoft ecosystem
Start with Dynamic 365 Field Service, and expand seamlessly by adding other Microsoft apps, like Dynamics 365 Sales, Customer Insights, Business Central or Remote Assist, as you grow.
Extending the Functionality of Your Dynamics 365 Field Service
We develop custom apps for Dynamics 365 to help you get the most from your Dynamics 365 Field Service implementation solution and achieve digital agility.
Sirius Timesheet
Simplify timesheet entry as Timesheet App integrates with job modules in Dynamics 365 Business Central ensuring easy and flexible time tracking of your employees.
Visit Page AppIDC MarketScape: Worldwide Field Service Management Applications 2023-2024 Vendor Assessment
Microsoft named as a worldwide Leader in IDC MarketScapes for Field Service Management Applications.
How We Work
Our comprehensive Dynamics 365 Field Service implementation method includes detailed process mapping, fluid deployment, and 24/7 support to help you improve your field service management.
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Dynamics 365 CRM Implementation
Ensure the highest Quality Assurance of your Dynamics 365 Field Service CRM with our partner Qniverse.
Dynamics 365 CRM Support
Get 24/7 Dynamics 365 Field Service support with Dogma International.
Our Success Stories
We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and kept us updated every step of the way throughout the project.
Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and effective with the tickets we raised.
Shaun Donaldson
IT Manager
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Right from day one, I liked the way Dogma interacted with my team. Eddie and his team were proactive; they listened, but then they challenged us, too. We could have ended up with an inferior solution, or the right solution, and Dogma helped ensure that we were taking appropriate strategic steps forward. The CRM we have deployed is the start of a journey with Dynamics 365. And I’m sure that as we adopt the wider tools available within Office 365, our benefits will only continue to improve.
Mark Grocott
Chief Digital Officer
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Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working while maintaining a high level of customer satisfaction. Dogma were the ideal implementation partner for us: knowledgeable, responsive, and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.
Neil Trigg
Newell Brands EMEA – IT Director
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We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks, and the flexibility of the team to be particularly impressive!
Tim Murray
Vice President Product Development & Strategy
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Dogma really understood our internal challenges and objectives and translated them into technical requirements to provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.
Corrine Leloup
Senior CRM Manager
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Dynamics 365 Field Service Pricing
Microsoft offers the following Dynamics 365 Field Service pricing structure. As your trusted advisors, we can assist you in getting a cost-effective CRM solution that meets your business needs and helps you save up on your Dynamics 365 Field Service licence cost.
Dynamics 365 Field Service
£78.10
per user/month
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*This Dynamics 365 Field Service pricing is provided for informational purposes only and is subject to change.
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FAQs: Dynamics 365 Human Resources Implementation
Dynamics 365 Field Service is a robust Microsoft CRM software that streamlines field service operations, from customer contact to invoicing. Its features include optimised scheduling, real-time tracking, mobile access, predictive maintenance, and more.
Yes, Dynamics 365 Field Service integrates seamlessly with Dynamics 365 Sales and Dynamics 365 Marketing, streamlining work order creation, syncing customer data, generating leads, and enhancing service through feedback. This integration boosts collaboration, customer engagement, and business growth.
The implementation timeline for Dynamics 365 Field Service varies based on organisational complexity, size, required customisations, and integrations with other systems. Typically, it can take from a few weeks to several months. Working with expert Dynamics 365 Field Service implementation partners, like Dogma Group, can help accelerate the process.
Yes, Dynamics 365 Field Service features a powerful mobile app that equips field technicians with instant access to work orders, customer details, and service history on smartphones or tablets. With online and offline functionality, real-time updates, GPS navigation, and feedback capture, it enhances productivity and service efficiency.
IoT integration in Dynamics 365 Field Service enables proactive equipment monitoring through sensors that deliver real-time performance data and identify potential issues. This allows organisations to schedule preventive maintenance, reducing downtime and improving service reliability.
Organisations can access a variety of support options, including Microsoft’s extensive documentation, training resources, consulting services, and system health check services from Dogma, the UK’s leading Dynamics 365 implementation partners. These resources assist in setup, configuration, and ongoing optimisation of the platform.
Start Your Dynamics 365 Field Service Implementation Today!
Get in touch with us and book a demo now!
