Field Service CRM Strategy
Provide consultancy for best-fit sustainable field service management solutions, including Salesforce Field Service Cloud.
Provide Better On-site Service with Salesforce Field Service Cloud
Equip your teams for success with AI-powered Salesforce Field Service Cloud. Utilise customer, asset, and company data to proactively serve clients, boost revenue, and enhance customer satisfaction with world’s leading field service CRM software.
Major Benefits of Salesforce Field Service Cloud Implementation
AI-powered field service solutions
Drive efficiency with Prework Briefs providing vital customer data and asset history to field agents. Use Onsite Knowledge Search to empower workers with instant access to relevant information and Post-Work Summaries to ensure accurate and comprehensive reports. Salesforce Field Service Cloud accelerates service delivery, enhances customer satisfaction, and boosts overall efficiency.
Work on the go with the Field Service mobile app
Empower dispatchers and field service agents with real-time access to crucial information directly from their phones. With the Salesforce Field Service mobile app, agents can easily manage schedules and dispatch orders, ensuring efficiency and expert support while on the go.
Smart work and asset management in Salesforce Field Service
Streamline your operations with Asset Service Management and Work Order Management. From shifting to proactive service through real-time asset tracking and preventive maintenance planning to simplifying the work order lifecycle for seamless creation, assignment, and execution — empower your team to stay agile, enhance customer satisfaction, and drive growth.
Advanced scheduling and dispatch solutions for Field Service excellence
Streamline dispatch operations with Dispatch Management system in Salesforce Field Service Cloud, boosting productivity and resource organisation. Enhanced Scheduling and Optimisation engine, built on the Hyperforce platform, automates scheduling to ensure efficient resource allocation and compliance. Utilise real-time data for Forecasting and Planning to refine scheduling policies and improve operational efficiency.
Top Features of Salesforce Field Service Cloud to Help Streamline Your Field Service Management
Einstein bots
Accelerate case resolution and expand round-the-clock support across various channels using chatbots powered by artificial intelligence.
Self-service
Reduce case volume, minimise expenses, and enhance operational efficiency by empowering your customers to independently seek solutions in the first instance.
Appointment assistant
Enable customers to take control of their appointments and maintain seamless communication with technicians through self-service options.
Visual remote assistant
Enhance initial repair success rates through instant remote service and expert support accessibility in real-time.
Knowledge management
Enable both agents and customers to discover optimal solutions to inquiries and resolve cases swiftly.
Extending the Functionality of your Salesforce Field Service Cloud
We develop custom apps for Salesforce Field Service Cloud to help you get the most from your field service CRM software and achieve digital agility.
2022 Gartner® Magic Quadrant™ for Field Service Management
Salesforce Named a Leader in 2022 Gartner® Magic Quadrant™ for Field Service Management.
How We Work
Our Salesforce Field Service Management implementation process delivers the best-fit field service software through business process mapping, strategic implementation, change management, and ongoing support.
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Field Service CRM Implementation
Ensure the highest Quality Assurance for your Salesforce Field Service Cloud with our partner Qniverse.
Field Service CRM Support
Get 24/7 Salesforce Field Service support with Dogma International.
Success Stories
We are glad we approached Dogma. The Dogma team has been outstanding from beginning to end. They understood all our requirements and kept us updated every step of the way throughout the project.
Thanks to Dogma, we now have a system that perfectly suits our company. It integrates seamlessly with our document capture solution and our Office 365 suite, which has really helped our finance team. Dogma’s support team has also been really quick and effective with the tickets we raised.
Shaun Donaldson
IT Manager
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Right from day one, I liked the way Dogma interacted with my team. Eddie and his team were proactive; they listened, but then they challenged us, too. We could have ended up with an inferior solution, or the right solution, and Dogma helped ensure that we were taking appropriate strategic steps forward. The CRM we have deployed is the start of a journey with Dynamics 365. And I’m sure that as we adopt the wider tools available within Office 365, our benefits will only continue to improve.
Mark Grocott
Chief Digital Officer
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Implementing a CRM was a key component of our Customer Service centralisation project. It facilitated the seamless transfer to common processes and a unified way of working while maintaining a high level of Customer satisfaction was maintained. Dogma were the ideal implementation partner for us: knowledgeable, responsive, and agile. As our Service Centre and systems have matured, Dogma have played an important part in supporting us on that journey.
Neil Trigg
Newell Brands EMEA – IT Director
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We’ve had a terrific experience with Dogma and their Managed Services team on our most recent data origination project. Specifically, we’ve found the frequency of updates, diligence in carrying out tasks, and the flexibility of the team to be particularly impressive!
Tim Murray
Vice President Product Development & Strategy
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Dogma really understood our internal challenges and objectives and translated them into technical requirements to provide us with an unbiased comparison of the various systems that could meet our needs. We enjoyed working with their friendly team.
Corrine Leloup
Senior CRM Manager
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Salesforce Field Service Pricing
Salesforce offers the following pricing structure. As your trusted advisor, we can assist you in getting a cost-effective solution that meets your business needs and helps you save up on your licence fees.
Dispatcher
€132
per user/monthIntelligent Dispatch Console built directly in CRM.
Technician
€132
per user/monthMobile toolkit to empower frontline teams.
Contractor
£40
per user/month or £17/loginEmpower third-party Field Service professionals.
Contractor Plus
£60
per user/month or £26/loginEmpower contractors to serve and generate revenue.
Field Service Plus
£176
per user/month
Contact Us
*This Salesforce Field Service pricing is provided for informational purposes only and is subject to change.
Trusted by over 600+ customers worldwide
Salesforce Service Cloud: Key Enhancements in Winter ’25 Release
Explore the powerful new features and service enhancements in Salesforce Service Cloud from the Winter ’25 Release! Learn how these updates can help optimise customer service, improve efficiency, and deliver exceptional support experiences.
What’s New in Service Cloud: Salesforce Summer ’24 Release Highlights
Discover the latest updates in Salesforce Service Cloud from the Summer ’24 Release! Explore new features, enhancements, and tools designed to boost customer service efficiency and elevate your support team’s performance. Stay ahead with these game-changing updates!
FAQs: Salesforce Field Service Implementation
Salesforce Field Service Cloud is a powerful field service management software solution that helps businesses streamline their field service operations. It integrates seamlessly with Salesforce Service Cloud, providing tools for efficient work order management, intelligent scheduling, real-time inventory tracking, and seamless communication with field technicians.
Yes, Salesforce Field Service offers robust integration capabilities. It can seamlessly connect with a wide range of third-party applications, including: ERP systems to streamline inventory management and order fulfilment; IoT devices to gain real-time insights into equipment health and performance; and CRM platforms to enhance customer relationships and service delivery.
Salesforce Field Service utilises advanced scheduling algorithms to optimise service appointments. Key features include skill-based dispatch, real-time availability, optimised routes, and automated scheduling, ensuring the right technician is dispatched at the right time.
Yes! Salesforce Field Service enables field service teams to operate effectively even in areas with limited or no internet connectivity. The mobile app allows offline access to work order details, technical resources, and other essential information. Changes made offline are automatically synced once a connection is re-established, ensuring seamless operations regardless of location.
Yes! Salesforce Field Service mobile app empowers field agents with powerful capabilities. They can easily capture and attach images, create and manage work orders with pre-built templates and detailed line items, and record work progress directly within the app. This streamlines operations and improves communication and data accuracy for field service teams.
Yes! Salesforce Field Service seamlessly integrates with barcode scanning capabilities. You can easily attach 1D serial barcodes and 2D QR codes to your assets. The mobile app (compatible with both Android and iOS) allows your field technicians to quickly scan these barcodes using their device cameras. This real-time data capture automatically updates your Salesforce inventory records, ensuring accurate and up-to-date asset tracking.
Start Your Salesforce Field Service Cloud Implementation Today!
Get in touch with us and book a demo now!
