2024 First Release Highlights for Dynamics 365 and Power Platform

Dive into Microsoft’s 2024 Release Wave 1 for Dynamics 365 and Power Platform

March 6, 2024

Get ready for an exhilarating dive into the latest and greatest from Microsoft 2024 release wave 1 for Dynamics 365 and Power Platform. From innovative AI-driven capabilities and seamless integrations to feature enhancements and sleek user interfaces, buckle up as we unveil the top feature updates that are set to redefine businesses.  

While the full list of updates may be too extensive to squeeze into one blog post, we’ve meticulously curated the cream of the crop just for you. Join us as we navigate the landscape of 2024 and beyond with Dynamics 365 and Power Platform, where the possibilities are limitless, and the future is now. 

Dynamics 365 Sales 

Microsoft 2023 Release Wave 1 for Dynamics 365 Sales focuses on enabling sales professionals to better understand their customers, accelerate deals with actionable insights, make the workflow more productive, configure and extend Copilot in Sales, and empower sales leaders with generative AI. By evolving with the demanding roles of sellers, Dynamics 365 Sales enables them to prioritise their work, leverage intelligent sales tools, collaborate better for improved productivity and spend more time enhancing customer experience and sales.  

Some of the key updates are: 


Dynamics 365 Business Central  

Dynamics 365 Business Central updates from Microsoft 2024 release wave 1 enables SMEs to adapt faster with Power Platform, experience improved system capabilities for users, admins, and developers, and leverage deeper reporting features. Plus, enhancements in features that help manage finances, supply chain, manufacturing, shipping, projects, services mean companies can focus on their business objectives while ensuring compliance, operational efficiency, and informed decision-making. 

Additional Business Central updates in this release include: 

Dynamics 365 Customer Service  

Get ready to supercharge your Dynamics 365 Customer Service with Microsoft 2023 first release updates for Dynamics 365! These upgrades are here to help your agents become more efficient and productive than ever before allowing them to deliver faster, better, and more personalised customer service. From case management, advanced routing, and Copilot to knowledge management, and Microsoft Teams integration. 

Here’s an inside scoop of all the major updates:  

Dynamics 365 Field Service  

The latest Dynamics 365 Field Service updates from Microsoft 2024 first release helps businesses transform their service operations with more efficient management, scheduling, and delivery. Geared towards connecting people, processes, and places for more personalised customer experiences, this release introduces the next generation of Copilot-driven experiences, new work order workflows for service managers and frontline workers, and AI-integrated Microsoft Teams and Outlook. 

More Dynamics 365 Field Service updates to elevate your service operations: 

Dynamics 365 Finance 

Microsoft 2024 wave 1 release for Dynamics 365 Finance further elevates autonomous finance for organisations looking to gain competitive advantage and adapt to changing markets. These updates add AI enhancements for easier business performance planning, improves automation in bank reconciliation and tax, and upgrades core financial and reporting capabilities for informed decision-making at scale.  

Key updates to look out for: 


Dynamics 365 Supply Chain Management  

This release wave for Dynamics 365 Supply Chain Management optimises and enhances supply chain processes and provides companies with the insight they need to adapt to the changing market. Manufacturers, distributors, and retailers can now experience enhanced functionality when it comes to forecasting, planning, manufacturing, managing inventory, sales, procurement, warehousing, and transportation.  

What’s more, the following major updates make things even more exciting: 


Dynamics 365 Project Operations 

What Microsoft 2024 release wave 1 brings for Dynamics 365 Project Operations is a range of enhancements for resource bookings, assignment reconciliation, contract management, entry and approval workflows, mobile experience, and generative AI. Not only do these updates improve usability and experience but also enhance workflow efficiency and project visibility.  

Here’s a quick rundown of Dynamics 365 Project Operations key updates: 

Dynamics 365 Human Resources 

Microsoft 2024 release wave 1 for Dynamics 365 Human Resources reduces even more manual processes and seamlessly integrates your employee data. By unifying siloed data and improving employee experience, both HR and staff can better focus on their work instead of time-intensive manual HR tasks. 

Here are the top updates that improve HR functions: 

Dynamics 365 Commerce 

When it comes to Dynamics 365 Commerce, this release wave covers improvements across point-of-sale (POS) and mobile POS functionality, extending store commerce for Android and iOS, and B2B commerce. Other enhancements include enhanced customer engagement features, modernised digital presence, improved business agility and scalability, and advanced reporting for a more frictionless commerce.  

Key updates for Dynamics 365 Commerce include: 

Dynamics 365 Customer Insights 

Microsoft 2024 first release updates for Dynamics 365 Customer Insights (formerly D365 Marketing and D365 Customer Insights) cover a range of feature updates that enable organisations to efficiently manage customer journeys with real-time, actionable insights. From unified sales and marketing and real-time personalisation to improved Copilot assistance and customer engagement features, this release has everything covered.  

Additional key updates include: 


Power Platform 

Microsoft 2024 release wave 1 for Power Platform is packed with key enhancements for Power Apps, Power Pages, Power Automate, among others. It encompasses AI-powered app creation with Copilot, modern app design tools, and streamlined autonation with Business Central integration for an even more powerful low-code/no-code business solution. 

Major Power Platform updates from this release include: 

What lies ahead??

As a user of Dynamics 365 or Power Platform, you may be eager to explore the latest updates from Microsoft’s 2024 first release and harness their potential. However, if you’re new to these Microsoft business solutions, you might be interested in understanding how they help you succeed. Rest assured, Dogma‘s team of experts is ready to assist you. As your trusted advisors, we will navigate you through the deployment process of Dynamics 365 and Power Platform and also pinpoint the features that best suit your business needs.