D365 for Customer Service Archives

Elevating Service Excellence: What’s Fresh in Microsoft 2023 Second Release for Dynamics 365 Customer Service?

Microsoft-2023-second-release-D365-Customer-Service

October 30, 2023

Is customer support taking up too much time with shallow conversation insights and inefficient agent delegation? Wondering how to empower your customer service agents to provide better support and personalised interactions? Stop worrying! Because Microsoft 2023 second release for Dynamics 365 Customer Service is all set to change that, helping you take your customer service… Continue reading Elevating Service Excellence: What’s Fresh in Microsoft 2023 Second Release for Dynamics 365 Customer Service?

From Chaos to Control: How effective CRM Reports Empower Businesses to Manage Pipeline Uncertainty

October 4, 2023

Have you and your sales teams been grappling with pipeline uncertainty? Is market volatility making it hard for your marketing teams to pinpoint effective sales strategies, hindering target setting and revenue prediction? What if we tell you that there is a way to build an efficient and predictable sales pipeline using customer relationship management (CRM)… Continue reading From Chaos to Control: How effective CRM Reports Empower Businesses to Manage Pipeline Uncertainty

What’s New in Dynamics 365 and Power Platform: Microsoft 2023 Second Release Announced!

Microsoft-2023-Second-Release-highlights

August 17, 2023

It’s that time of the year when Microsoft announces its second release plans for Dynamics 365 and Power Platform. Due for release between October 2023 and March 2024, Microsoft’s release notes can be more technical and detailed and, thus, tricky to comprehend. That’s where we come in! We track and translate key updates and improvements… Continue reading What’s New in Dynamics 365 and Power Platform: Microsoft 2023 Second Release Announced!

Boost Productivity and Collaboration With Dynamics 365 and Microsoft Teams Integration

Microsoft Teams and Dynamics 365 Integration Benefits

June 6, 2023

Are you tired of frequently switching between Dynamics 365 workspace and Teams chat while having to constantly find the right information and reply? Do you find juggling between these two Microsoft applications disruptive to your workflow? Although it takes only a few minutes each time, these small interruptions add up in the long run, slowing… Continue reading Boost Productivity and Collaboration With Dynamics 365 and Microsoft Teams Integration

Top 10 Ways OpenAI and GPT are Transforming Dynamics 365 Applications

May 3, 2023

AI has been one of the key pursuits of humanity, and OpenAI’s Generative Pre-trained Transformer or GPT, represents a giant leap forward. It forms a solid foundation for ChatGPT, the chatbot based on GPT, which gained massive popularity virtually overnight. ChatGPT churns out human-like, intelligent replies to the user-input question and prompts. From summarising a… Continue reading Top 10 Ways OpenAI and GPT are Transforming Dynamics 365 Applications

Dynamics 365 Customer Service vs Salesforce Service Cloud: Which is the Best Solution for Your Business?

April 24, 2023

In the hyper-connected world that we live in, demand for exceptional customer experiences is rapidly increasing. Customers not only have higher expectations but can also easily access multiple vendors using multiple channels. That makes delivery of excellent customer service and customer experience not only critical for organisational success but also challenging—perhaps now more than ever! … Continue reading Dynamics 365 Customer Service vs Salesforce Service Cloud: Which is the Best Solution for Your Business?

What’s New and Improved in Microsoft 2023 First Release for Dynamics 365 Customer Service

April 18, 2023

Transforming customer service just got a whole lot easier with the new updates from Microsoft 2023 first release for Dynamics 365 Customer Service—the ultimate digital contact centre solution from Microsoft. Delivering exceptional customer experiences through seamless live engagements, agent collaboration, cutting-edge telephony, and AI-powered analytics, Dynamics 365 Customer Service is going to change the game… Continue reading What’s New and Improved in Microsoft 2023 First Release for Dynamics 365 Customer Service

Everything You Need to Know About Microsoft Dynamics 365 Copilot

April 10, 2023

Meet the World’s First AI Copilot for Business Productivity Welcome to the future of workplace productivity and say hello to Microsoft Dynamics 356 Copilot—the world’s first AI copilot that’s integrated into Microsoft’s customer relationship management and enterprise resource planning applications. That means Copilot offers unprecedented interactive support across your entire organisation, from sales and… Continue reading Everything You Need to Know About Microsoft Dynamics 365 Copilot

Top updates from Microsoft Dynamics 365 and Power Platform first release for 2023

dynamics-365-power-platform-2023-first-release

March 20, 2023

Microsoft has done it again! The much-awaited Microsoft 2023 first release wave for Dynamics 365 and Power Platform is here, and it’s full of exciting updates that will leave you breathless. From advanced AI capabilities to improved business intelligence tools, this first release has something for everyone. Dive deep into the highlights of Microsoft’s 2023… Continue reading Top updates from Microsoft Dynamics 365 and Power Platform first release for 2023

How to get better Reporting in Microsoft Dynamics 365?

Get better reporting from Microsoft Dynamics 365

January 27, 2023

Are you struggling to get the most out of your reporting in Microsoft Dynamics 365? You’re not alone! Many organisations have a hard time fully leveraging the powerful reporting capabilities in Dynamics 365. But it doesn’t have to be that way. Whether you’re a D365 expert or just getting started, we’ll break down some tips… Continue reading How to get better Reporting in Microsoft Dynamics 365?

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